Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kanisha Horton

Sacramento,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience

Work History

Call Center Representative

WellSpace Health
Sacramento, CA
03.2023 - 12.2024
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided medical advice over the phone according to established protocols.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Collaborated with physicians, nurses, and other staff members as needed.
  • Managed incoming calls and scheduled appointments for patients.

Sales Associate

Bath and Body Works, Limited Brands
Sacramento, CA
09.2022 - 12.2022
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers and provided exceptional customer service.
  • Worked with fellow sales team members to achieve group targets.

Head Medical Assistant

MDSTAT Urgent Care
Sacramento, CA
01.2021 - 12.2022
  • Assisted back office patient processes to reduce office wait times.
  • Managed front desk operations efficiently by greeting visitors promptly and responding to phone inquiries courteously.
  • Incorporated outside records into charts and EHR.
  • Coordinated with physicians to ensure that all required tests were completed in a timely manner.
  • Administered medications under physician's supervision.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Education

Diploma - Medical Assistant

UEI College
Sacramento, CA
04-2021

Skills

  • Customer service
  • Incoming call management
  • Appointment scheduling
  • Electronic health records
  • Medication administration
  • HIPAA compliance
  • Data entry
  • Medical terminology
  • Active listening
  • Vital signs and examinations

Timeline

Call Center Representative

WellSpace Health
03.2023 - 12.2024

Sales Associate

Bath and Body Works, Limited Brands
09.2022 - 12.2022

Head Medical Assistant

MDSTAT Urgent Care
01.2021 - 12.2022

Diploma - Medical Assistant

UEI College
Kanisha Horton