Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Call Center Representative
WellSpace Health
Sacramento, CA
03.2023 - 12.2024
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Provided medical advice over the phone according to established protocols.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Ensured compliance with HIPAA regulations when handling confidential patient information.
Collaborated with physicians, nurses, and other staff members as needed.
Managed incoming calls and scheduled appointments for patients.
Sales Associate
Bath and Body Works, Limited Brands
Sacramento, CA
09.2022 - 12.2022
Maintained cleanliness of store environment including floors, windows, displays.
Maintained knowledge of sales and promotions, return policies and security practices.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Greeted customers and provided exceptional customer service.
Worked with fellow sales team members to achieve group targets.
Head Medical Assistant
MDSTAT Urgent Care
Sacramento, CA
01.2021 - 12.2022
Assisted back office patient processes to reduce office wait times.
Managed front desk operations efficiently by greeting visitors promptly and responding to phone inquiries courteously.
Incorporated outside records into charts and EHR.
Coordinated with physicians to ensure that all required tests were completed in a timely manner.
Administered medications under physician's supervision.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.