Kanisha Mincey
Fort Pierce,FL
Summary
Seeking a remote job position for your company, I also have excellent customer service. I'm always willing to learn more. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
iVox Solutions
02.2023 - 09.2023
- Handle business and/or residential calls to troubleshoot technical issues toward resolution, perform account reviews, answer customer service questions surrounding internet, cable, and phone services, as well as provide other business applicable solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Verification Specialist
Together Health
02.2022 - 12.2022
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
Security Officer
Securitas
12.2021 - 02.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Patrolled and monitored premises in company vehicle, your own personal car, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Customer Service Representative
Teleperformance
06.2019 - 05.2020
- Taking high levels of inbound calls and making outbound calls to members,Providing information on Health plan such as their premium cost or doctor bills or even looking up their prescription
- Assisting member with any information pertaining their health plan.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Provided comprehensive customer service to drive client satisfaction.
- Educated clients about health insurance coverage options, benefits and costs.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Customer Service Representative
Convey Health Solutions
11.2015 - 02.2018
- Talking high levels of inbound calls from members who needs to places order with their OTC benefits that they get monthly or quarterly
- Speaking to members about order that had been misplaced or damaged, making sure that all members are all completely happy and satisfied with my service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Housekeeper/Houseman
Best Western
01.2014 - 01.2015
- Cleaning guestrooms mid-stay and after departure
- Making beds
- Replacing dirty linens and towels
- Restocking guestroom amenities like toiletries, drinking glasses, and notepads
- Removing garbage, recycling, and room service trays
- Picking up and returning valet laundry items...
- As a Houseperson my duties were to clean and maintaining guest rooms, hallways, furnishings, flooring and work areas
- Cleaning rooms includes duties such as changing bed linens if needed and emptying trash as well as vacuuming carpets and dusting furniture...
- Providing clean linen and towels to guess throughout the night.....
- Also, My duties were to help in laundry with folding and stocking clean linen and towels and store them in the storage rooms for the housekeepers.
Education
High School Diploma -
St. James Academy
Certicate - Medical Office Administrative Assistant
Ashford University
Marietta, GA01.2016
High School Diploma -
Fort Pierce Central High School
01.2011
Skills
- Organization skills (5years)
- Team player (5years)
- Cold Calling
- Order Entry
- Computer Operation
- Typing
- Security
- Hotel experience
- Hospitality
- Multi-line phone systems
- HIPAA
- HR sourcing
- Customer service
- Customer support
- Communication skills
Certification
- Security Guard Certification, 06/01/20, Present
- First Aid Certification
Additional Information
- Special Skills:
- Ability to be gracious with customers at all times
- Excellent team player
- Ability to stand up for long periods of times
- Ability to work without supervision
- Strong customer service and business relationship skills
- The ability to working in a rapidly changing environment
- Decisive problem solver and action taker
- Excellent interpersonal, organization, presentation and communication skills along with ability to maintain composure and remain articulate under pressure
- Ability to work well in a dynamic, fast-changing environment that requires a high degree of multitasking
- A collaborative, open work style ability
- Dedication to the motivation of the team to help achieve maximum potential
- A high-energy level ability to work in a fast-paced environment
- Outstanding collaboration skills with proven ability to work with multiple stakeholders across business lines to accomplish shared goals. Volunteer Worker: 2012/2013
- Performed volunteer activities for Club Utilitas Circle of Life
Relocation
Port Saint Lucie, FL
Assessments
- Customer focus & orientation, 11/01/21, Proficient, Responding to customer situations with sensitivity
- Customer service, 11/01/21, Proficient, Identifying and resolving common customer issues
- Administrative assistant/receptionist, 01/01/22, Completed, Using basic scheduling and organizational skills in an office setting
Timeline
Customer Service Representative
iVox Solutions
02.2023 - 09.2023
Verification Specialist
Together Health
02.2022 - 12.2022
Security Officer
Securitas
12.2021 - 02.2022
Customer Service Representative
Teleperformance
06.2019 - 05.2020
Customer Service Representative
Convey Health Solutions
11.2015 - 02.2018
Housekeeper/Houseman
Best Western
01.2014 - 01.2015
High School Diploma -
St. James Academy
Certicate - Medical Office Administrative Assistant
Ashford University
High School Diploma -
Fort Pierce Central High School
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