Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kanisha Patterson

Irving,TX

Summary

Cheerful and upbeat Client Service Representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Overview

8
8
years of professional experience

Work History

Client Service Representative

New Century Health
Dallas, TX
06.2023 - 12.2023
  • Adhered to all applicable laws and regulations while performing job duties.
  • Managed and updated digital patient account information to keep records accurate and current.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Answered patient questions and fielded complaints to resolve issues.

Subject Matter Expert

Genpact
Richardson , TX
05.2017 - 03.2023
  • Conducted regular performance reviews to assess individual team member progress.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Reviewed completed work to verify consistency, quality and conformance.

Application Data Processor

Willis Towers Watson
Richardson, TX
09.2015 - 05.2017
  • Adhered strictly to all HIPAA privacy rules when handling confidential patient information.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Participated in training sessions designed to increase understanding of new policies or procedures related to enrollment processes.
  • Generated monthly performance metrics reports based on customer feedback survey results.
  • Obtained proper authorization and identification to release confidential medical records.

Education

High School Diploma -

Winfree Academy High School
Richardson, TX
06-2011

Skills

  • Customer Service
  • Work Planning
  • Coaching
  • Leadership
  • Appointment Confirmation
  • Problem-Solving Skills
  • Quality Assurance

References

References available upon request.

Timeline

Client Service Representative

New Century Health
06.2023 - 12.2023

Subject Matter Expert

Genpact
05.2017 - 03.2023

Application Data Processor

Willis Towers Watson
09.2015 - 05.2017

High School Diploma -

Winfree Academy High School

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