Kanissia Williams
Humble,TX
Summary
Organized administrative professional with 4 years of experience in office management and efficiency improvement. Proficient in the Microsoft Office Suite, adept at managing executive schedules, and data entry with meticulous attention to detail. Recognized for successfully optimizing processes and maintaining confidentiality in sensitive information handling.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Texas Department Of Family And Protective Services
Houston, Texas
10.2022 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Coordinated and scheduled meetings, including room reservations, and technical setup, for seamless execution.
Customer Service Representative
PFS Group
Houston, TX
07.2021 - 10.2022
- Answered inbound and outbound calls in a professional and courteous manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Add and edit insurance to accounts for billing by requesting the required information from patients.
Guest Service Agent
Total Airport Services Inc.
Houston, Texas
08.2019 - 08.2020
- Greeted guests with a friendly and welcoming attitude.
- Managed check-in processes using airline reservation systems efficiently.
- Utilized computer systems for ticketing, reservations, and customer service tasks.
- Assisted passengers with check-in and boarding processes at airport terminals.
- Provided information about flight schedules and gate changes to travelers.
- Coordinated luggage handling with ground crew for timely arrivals and departures.
Education
High School Diploma -
Andy Dekaney High School
Houston, TX06-2010
Some College (No Degree) - Medical Sonography
Lone Star College
Houston, TXSkills
- Administrative support
- Communication skills
- Problem solving
- Microsoft Office
- Meticulous attention to detail
- Typing 60 wpm
- Data entry accuracy
- Process optimization
Affiliations
2011-Volunteered at Houston Food bank
Timeline
Administrative Assistant
Texas Department Of Family And Protective Services
10.2022 - Current
Customer Service Representative
PFS Group
07.2021 - 10.2022
Guest Service Agent
Total Airport Services Inc.
08.2019 - 08.2020
High School Diploma -
Andy Dekaney High School
Some College (No Degree) - Medical Sonography
Lone Star College