Josefina Howard
Seale,USA
Summary
Resourceful professional dedicated to advancing organizational goals through quality service delivery. Experienced in technology, customer service, education, and community initiatives. Proven ability to lead teams, develop programs, and enhance communication across diverse sectors.
Overview
1
1
Certification
46
46
years of professional experience
Work History
Administrative Assistant
Crawford Baptist Church
Phenix City, AL
10.2023 - 03.2026
- Managed bookkeeping, payroll processing, state and federal tax filing, and prepared monthly financial reports.
- Transitioned the church from manual bookkeeping to QuickBooks Online.
- Modernized church membership records and giving management to online platforms.
- Developed and managed church website and social media to enhance communication and engagement.
- Created engaging media, bulletins, and emails to communicate effectively with the congregation.
- Supported administrative functions for church with 200+ members, Senior Pastor, leadership, and staff.
- Upgraded computers and software technologies.
Customer Service Agent - Remote
Williams-Sonoma, Inc.
San Francisco, CA
08.2020 - 08.2021
- Earned 5-Star Outstanding Customer Service Agent recognition for consistently exceeding performance standards.
- Resolved customer complaints through effective communication and problem-solving.
- Provided remote customer service support, resolving inquiries to achieve high customer satisfaction.
- Assisted customers with product inquiries and order placements.
- Processed returns and exchanges in accordance with company policies.
Special Education Instructional Assistant
Ladonia Elementary School, Russell County School District
Russell County, AL
08.2019 - 05.2020
- Facilitated learning for Special Education students with minimal disruptions to peers, enhancing the overall classroom environment.
- Enhanced student achievement of educational and life skills by implementing targeted interventions designed by Special Education teachers.
- Provided support to students during lessons with basic dress and grooming self-care, promoting independence and confidence.
Activities Coordinator
The Cottages at Hickory Crossing, CitySquare
Dallas, TX
05.2017 - 08.2017
- Coordinated music, creative arts, fitness, games, and skills classes, along with outdoor activities and celebrations, to increase resident engagement and support recovery goals.
- Programmed and facilitated therapeutic activities for fifty residents in recovery, supporting their rehabilitation.
- Managed office tasks including recordkeeping, media creation, and social work case assistance, streamlining operations and enhancing support for residents.
- Logged 450 hours through AmeriCorps Summer Program, directly contributing to community programs and enhancing service delivery.
- Contributed to the CitySquare Housing First project aimed at providing stable housing for vulnerable populations.
Senior Care Services
LifeSpan TX
Dallas, TX
03.2012 - 05.2017
- Delivered compassionate senior care services addressing individual needs.
- Provided care and assistance for activities of daily living (ADLs) and facilitated therapeutic activities, enhancing client engagement and well-being.
- Completed training in First Aid, CPR, and healthcare protocols to maintain high standards of client safety and care.
Independent Associate, Director
Legal Shield, Inc
Corpus Christi, TX
06.2005 - 12.2011
- Achieved the level of Executive Director by building and leading an organization of over 400 agents.
- Coordinated training for associates across Corpus Christi, Victoria, Kingsville, Sinton, Portland, Aransas County, and Port Aransas (2006-2010), improved associate skills and knowledge.
- Marketed and implemented legal plan memberships and identity theft protection benefits for individuals, businesses, non-profits, schools, agencies, and organizations, resulting in expanded client base.
Internet Entrepreneur and Web Designer
Self-Employed
01.2000 - 05.2011
- Provided web development services for ten years, executing projects in the US and internationally to broaden client reach.
- Gained expertise in internet/web marketing, enhancing online visibility for diverse clients.
- Created web projects including family-friendly, educational, home-business, and credit-union websites, diversifying portfolio.
- Developed business strategies to identify market opportunities and drive growth.
- Managed daily operations to ensure efficient workflow and service delivery.
- Established strong relationships with clients to foster loyalty and repeat business.
- Created and delivered an 8-week hands-on curriculum on entrepreneurship, internet marketing, and web design for adult learners at Refugio ISD in November 2010.
Insurance Agent & Mortgage Note Buyer/Broker in Hawaii
Self-Employed
Honolulu, HI
01.1993 - 12.1998
- Marketed insurance products by Primerica, Inc., expanding the client base and increasing policy sales.
- Brokered sales of mortgage contracts among mortgage note holders, banks, and investors, ensuring successful transactions.
- Provided expert advice on insurance policies to clients.
- Developed customized insurance plans based on client needs.
- Conducted thorough risk assessments for various clients.
- Managed client relationships through regular communication and follow-ups.
- Educated clients about policy options and coverage details.
- Collaborated with other professionals to enhance service offerings.
- Facilitated educational workshops to inform clients about insurance benefits. Informed customers about various insurance policy options and their benefits. on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Cultivated relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Lead Singer, Spokeswoman, Choreographer
The Gems Family Show Band
Manila
01.1980 - 01.1990
- Performed lead vocals for diverse musical genres at live events.
- Engaged audiences through dynamic stage presence and interactive performances.
- Delivered captivating lead vocals during live performances for diverse musical genres at live events.
- Recorded original compositions on CD under BMI Records Philippines, showcasing band's artistic identity and expanding its discography.
- Collaborated with band members to arrange and rehearse songs regularly.
Education
Bachelor - General Studies in Human Services, Gerontology, and Psychology
Fort Hays State University
Hays, KSAssociate - Applied Science in Substance Abuse Counseling
Eastfield College
Mesquite, TXAssociate - Applied Science in Social Work - Generalist
Eastfield College
Mesquite, TXCertificates - Long Term Care Activities Directing 1&2
Eastfield College
Mesquite, TXSkills
- Microsoft Office
- Home Health
- Financial Reporting
- Educational Support
- Data Entry
- Technical skills
- E-Commerce
- Office Experience
- Customer Service
- Sales/Marketing
- Notary Public
- Windows
- Internet Marketing
- Operational Planning
- Benefits Administration
- Travel Arrangements
- Community Engagement
- Infection Control Training
- Records management
- Senior Care
- Program Coordination
- Website Management
- Business Coaching
- Child & Family Counseling
- Research
- K-12 Education
- Tutoring
- Training Program Design
- Community Outreach
- Curriculum Development
- Microsoft Excel
- Social Work
- Computer Networking
- Microsoft Powerpoint
- Sales pipeline
- Sales
- Student engagement
- Computers
- Case Management
- Administrative Experience
- Risk Management
- Caregiving
- Managed Care
- Dispute Resolution
- Military Family
- Crisis Intervention
- Google Suite
- Online Marketing
- Bookkeeping
- QuickBooks Online
- Social media management
- Website development
- Payroll management
- Client relations
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Project coordination
- Conflict resolution
- Adaptability to technology
- Training facilitation
- Transcription and dictation
- QuickBooks
- Paperwork drafting
- Calendar management
- Microsoft Office certification
- Administrative support
- Document filing
- Attention to detail
- Writing reports
- Records retrieval
- Payroll management
- Account reconciliation
- Office supply management
- Contract negotiations
- Clerical support
- Account management
- Phone call answering
- Financial Administration
- Purchase orders organization
- Correspondence writing
- Employment Policies
- Meeting minutes
- Accounts Receivable
- Data gathering
- Travel logistics
- Deadline oriented
- Recordkeeping
- Internal communications
- Strong interpersonal skills
- Administrative support
- Program files maintenance
- Computer skills
- Safety Standards
- Skype
- Presentation preparation
- Timeline management
- Multi-line phone proficiency
- Microsoft Office Suite
- Attendance records preparation
- Performance improvement
- Equipment maintenance
- Meeting documentation
- Policy and procedure modification
- Vendor management
- Event coordination
- Conflict resolution
- Spreadsheet management
- Business operations support
- Memo preparation
- Proposal writing
- Inventory supplies
- Document control
- Travel planning
- Complex Problem-solving
- Travel arrangements
- Labor relations
- Document management
- Insurance eligibility verification
Certification
- Certificate of Completion of Making Contact: A Training for COVID-19 Contact Tracers (by ASTHO), 07/01/20
- Certified Identity Theft Risk Management Specialist (CITRMS), Institute of Consumer Financial Education (ICFE)
- Certified Small Business, Employee, Group, CDL Benefits Specialist, LegalShield, Inc
- Certified Marriage Assessment Facilitator, PREPARE/ENRICH
- Certified Long-Term Care Activity Director, Eastfield College
Languages
- Tagalog, Expert
- English, Expert
Awards
- Tagalog, Expert
- English, Expert
Timeline
Administrative Assistant
Crawford Baptist Church
10.2023 - 03.2026
Customer Service Agent - Remote
Williams-Sonoma, Inc.
08.2020 - 08.2021
Special Education Instructional Assistant
Ladonia Elementary School, Russell County School District
08.2019 - 05.2020
Activities Coordinator
The Cottages at Hickory Crossing, CitySquare
05.2017 - 08.2017
Senior Care Services
LifeSpan TX
03.2012 - 05.2017
Independent Associate, Director
Legal Shield, Inc
06.2005 - 12.2011
Internet Entrepreneur and Web Designer
Self-Employed
01.2000 - 05.2011
Insurance Agent & Mortgage Note Buyer/Broker in Hawaii
Self-Employed
01.1993 - 12.1998
Lead Singer, Spokeswoman, Choreographer
The Gems Family Show Band
01.1980 - 01.1990
Bachelor - General Studies in Human Services, Gerontology, and Psychology
Fort Hays State University
Associate - Applied Science in Substance Abuse Counseling
Eastfield College
Associate - Applied Science in Social Work - Generalist
Eastfield College
Certificates - Long Term Care Activities Directing 1&2
Eastfield College