Kaniyah Franklin
Spring,TX
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at ACG Texas Restaurants. Proven ability to engage guests and enhance satisfaction while efficiently handling cash transactions. Adept at problem-solving and maintaining organization, contributing to improved service delivery and team collaboration.
Diligent with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
7
7
years of professional experience
Work History
Server
ACG Texas Restaurants
09.2024 - 01.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in food and beverage preparation to ensure timely service delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Collaborated with kitchen staff to accommodate special dietary requests efficiently.
- Handled cash transactions accurately and processed payments using POS system.
- Engaged with customers to promote menu items and enhance satisfaction levels.
- Adapted quickly to changing situations and prioritized tasks during peak hours.
Sales Associate
Lids Hat World
08.2023 - 09.2024
- Assisted customers with product inquiries and provided tailored recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to achieve sales goals and improve service efficiency.
Sales Manager
Kmartcorp
02.2020 - 03.2021
- Developed sales strategies to enhance customer engagement and increase market reach.
- Analyzed customer feedback to refine product offerings and improve service delivery.
- Collaborated with marketing team to create promotional materials aligned with sales goals.
- Trained junior sales staff on effective selling techniques and product knowledge.
- Monitored inventory levels to ensure availability of high-demand products for customers.
Project Assistant - Remote
Summer Youth Employment Program
07.2018 - 09.2018
- Coordinated project schedules, ensuring timely completion of deliverables across multiple teams.
- Managed documentation processes, maintaining version control and accuracy of project files.
- Assisted in preparing project presentations, enhancing clarity and communication for stakeholders.
- Streamlined task assignments using project management software, improving workflow efficiency.
Education
High School Diploma -
Ruth Owens Kruse
Miami, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Food safety practices
- Friendly, positive attitude
- Problem-solving
- Computer skills
- Time management
Languages
English
Native or Bilingual
Spanish
Limited Working
ASL
Native or Bilingual
Timeline
Server
ACG Texas Restaurants
09.2024 - 01.2025
Sales Associate
Lids Hat World
08.2023 - 09.2024
Sales Manager
Kmartcorp
02.2020 - 03.2021
Project Assistant - Remote
Summer Youth Employment Program
07.2018 - 09.2018
High School Diploma -
Ruth Owens Kruse
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