Kanny Camara
Alpharetta,GA
Summary
Customer Service Specialist with over 7 years of experience supporting sales teams and turning cancellations into satisfied customers. Recognized for achieving high metrics goals through exceptional communication and interpersonal skills while interfacing with diverse clientele. Proven ability to deliver high customer satisfaction ratings and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Sales/marketing Representative
AT&T
01.2023 - Current
- Expanded client base by 15% over the course of six months.
- Exceeded telephone lines sales goals by 10% per quarter over the course of one year
- Be the face and voice of AT&T to customers
- Close deals by offering hands-on demos, WiFi assessments, tech delivery and issue resolutions
- Sourced and cultivated opportunities to expand customer base.
- Use strong negotiation and communications tactics/skills
- Work a varied schedule designed to meet customers on their timeline including evenings, weekends and holidays
Customer Service Specialist
FORD OF CANADA
06.2021 - 12.2022
- Achieved 5-star ratings across over 64 customer reviews.
- Managed dealership and representative inquiries about parts and services.
- Accelerated repair times through effective component substitutions.
- Executed cataloguing responsibilities and facilitated part orders from manufacturers.
- Handled referral orders and provided commitment dates.
- Handled inquiries related to dealer parts and services using various communication methods.
- Facilitated and assisted in redirecting parts for cross-dock and emergency orders.
PCI Compliance Assistant/Customer Service Specialist
Controlscan
02.2020 - 03.2021
- Placed outbound calls to merchants to help them advance within a pre-defined PCI Compliance program.
- Educate merchants on fundamentals of PCI DSS.
- Boosted new customers PCI scores by 35%
- Consistently upheld a customer retention rate exceeding the company average by 30%.
- Managed customer service inquiries.
- Guided merchants through navigation and utilization of the ControlScan customer platform.
- Executed various duties as requested.
Data Associate
Aerotek
03.2019 - 08.2019
- Processed up to 1200 data entries weekly with high accuracy.
- Adhered rigorously to security protocols for sensitive information.
- Transcribe and annotate high priority deliverables
- Prioritized and handled data efficiently.
- Guaranteed projects were completed with excellence and on time.
- Executed tasks efficiently and independently with minimal oversight.
- Implemented changes to optimize processes, reducing handling time and boosting results.
Help Desk / Customer Service Tier II
Brightstar
07.2018 - 12.2018
- Supported manager in creating a new seating plan, reducing average guest wait time by 10 minutes.
- Guided call center agents when uncertain about procedures.
- Helped customers with filing claims, returning devices and locate orders
- Guided customers on policies to prevent issues.
Customer Service Representative
Amazon.ca
02.2018 - 12.2018
- Provided top-notch customer service, addressing inquiries via phone calls, emails, and chats.
- Help customers with renewing Prime membership, placing or canceling orders
- Engaged third-party suppliers to optimize client satisfaction.
- Addressed inquiries about delivery delays.
- Schedule follow ups per customer request
Education
Associate Degree - Political Science
Georgia State University
Atlanta, GA05.2023
High School Diploma - undefined
Clarkston High School
GA05.2014
Skills
- Interpersonal Skills
- Communication
- Process Optimization
- Customer satisfaction
- Retention
- Lead generation
- JIRA
- Confluence
- MS Office Suite
- Zoom
- Teams
- Zendesk
- Excel
- SharePoint
- Salesforce
Certification
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
Languages
French
Native or Bilingual
Timeline
Field Sales/marketing Representative
AT&T
01.2023 - Current
Customer Service Specialist
FORD OF CANADA
06.2021 - 12.2022
PCI Compliance Assistant/Customer Service Specialist
Controlscan
02.2020 - 03.2021
Data Associate
Aerotek
03.2019 - 08.2019
Help Desk / Customer Service Tier II
Brightstar
07.2018 - 12.2018
Customer Service Representative
Amazon.ca
02.2018 - 12.2018
High School Diploma - undefined
Clarkston High School
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
Associate Degree - Political Science
Georgia State University
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