KANONG XIONG
Thomas Cuisine
Fresno,CA
1
Certification
12
years of professional experience
Experienced in nutrition and dining with a strong background in customer service and team management. Skilled in food safety, staff supervision, and high-volume dining operations. Ready to leverage these skills and grow as a Manager to enhance team performance and drive customer satisfaction.
Work History
Patient Food Lead
5 Months- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility
Nutrition and Dining
1 Year 2 Months- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Server
10 Years 4 Months- Performed side work duties, such as cleaning and seating up for lunch and dinner shifts.
- Trained new servers in restaurant procedures and customer service standards.
- Entered orders, delivered food and beverages, and processed payments.
Manager
7 Years 4 Months- Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards.
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations.
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
- Managed food and supplies inventory to keep adequate levels for expected demands.
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values.
- Mentored and trained new employees on company policies and procedures.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
- Analyzed and resolved quality and customer service issues, recommending system improvements.
Education
Management Food Handlers Certificate
High School Diploma
Skills
Menu memorization
Item recommendation
Food handling
Front of house operations
Staff supervision
Food safety maintenance
Food safety management
High-volume dining
Upselling techniques
Training and development
Schedule coordination
Hiring and training
Customer service excellence
Certification
Food handlers certified
Timeline
Patient Food Lead
Thomas Cuisine
05.2026 - CurrentRead More
Nutrition and Dining
Thomas Cuisine
03.2025 - 05.2026Read More
Manager
Takumi
10.2016 - 02.2024Read More
Server
Takumi Japanese Restaurant - Sushi & Hibachi
10.2014 - 02.2025Read More
Clovis Adult Education
High School Diploma
Read More
Management Food Handlers Certificate
Read More