Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Kanthimani Gramonie

Kanthimani Gramonie

Collegeville,PA

Summary

Accomplished Community Manager at Regus Management Group, recognized for building strong relationships and enhancing community satisfaction through innovative solutions. Proficient in multitasking and adapting to dynamic environments, leading to significant improvements in operational efficiency and customer relationships. Core competencies include exceptional customer service and expertise in MS Office. Committed to fostering a positive community atmosphere and driving engagement.

Overview

14
14
years of professional experience

Work History

Community Manager

Regus Management Group
Lansdale, PA
01.2016 - Current
  • Cultivated positive connections with property management, improving overall community satisfaction.
  • Exhibited strong customer service capabilities, staying flexible and composed during high-pressure or rapidly changing scenarios.
  • Solid organizational skills, including the ability to prioritize and multitask in a demanding environment.
  • Developed effective solutions to address and mitigate work-related issues.
  • Maintained meticulous attention to detail in all community management tasks, enhancing overall customer satisfaction.
  • Enhanced community engagement by building strong, personal connections.
  • Applied adaptive and critical thinking to identify and resolve community concerns, fostering a positive environment.

Senior Customer Service Representative

Regus Management Group
09.2010 - 12.2015
  • Serves as a primary contact and resource for clients seeking information, assistance, or recommendations; has a thorough understanding of all key services, products, and amenities, with the ability to deliver service in an exceptional and timely manner.
  • Acted as an extension of the clients by delivering mail, answering phones, sending packages, ordering supplies, troubleshooting basic technical issues, preparing and reserving meeting rooms, and ensuring our clients are able to concentrate on their work while managing their office needs.
  • Daily center operations, scheduling, customer needs, and company initiatives.
  • Manages the center's billing and A/R process, and ensures that the billing process is followed.
  • Ensures that all daily service charges are captured and billed appropriately.
  • Supports customers and works at centers throughout the area as needed, with IT and customer service support.
  • MS Office tasks, such as developing presentations and supporting materials in PowerPoint, Word, and Excel.
  • Provides the image and service representative of a 5-star business center, professionally greeting clients with a smile, communicating clearly and effectively, and enjoying a professional business environment.
  • With the assistance of the manager, support hiring, training, and development of new team members.
  • Interact well with the public.

Education

Degree - Business Administration

Montgomery County Community College
01-2026

High School Diploma -

Nilgiri Secondary School
Durban, South Africa

Skills

  • Knowledge of MS Office
  • Operation of standard office equipment
  • Ability to handle several situations at once
  • Flexibility
  • Adaptability
  • Organizational skills
  • Planning skills
  • Attention to detail
  • Relationship building
  • Customer relationship management
  • Tenant and eviction laws
  • Policy administration
  • Income and expense management

Accomplishments

  • Ability to handle challenges, with a proven history of increased productivity.
  • Able to grasp new ideas and integrate them into desired results.
  • Able to lead others in high-demand situations.
  • Commended for reliability and trustworthiness.
  • Able to prioritize and operate proactively.
  • Managed several IT projects to completion

Timeline

Community Manager

Regus Management Group
01.2016 - Current

Senior Customer Service Representative

Regus Management Group
09.2010 - 12.2015

Degree - Business Administration

Montgomery County Community College

High School Diploma -

Nilgiri Secondary School

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Kanthimani Gramonie