Kanyisa Kalipa
Colorado Springs,CO
Summary
Detail-oriented administrative professional with experience in front desk and reservations management. Demonstrates exceptional time management and team collaboration skills, contributing to efficient operations and enhanced customer experiences.
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
Work History
Caregiver
Residence at Skyway Park
Colorado Springs, CO
06.2025 - Current
- Assisted residents with daily living activities and personal care
- Maintained a clean and safe environment for residents at all times.
- Supported residents' mobility by assisting with transfers and walking exercises.
- Documented daily activities and changes in resident conditions accurately.
- Supported bathing, dressing and personal care needs.
Front Desk Agent
Broadmoor Hotel
Colorado Springs, Colorado
04.2024 - 04.2025
- Greeted guests with a warm and welcoming demeanor.
- Managed check-in and check-out processes efficiently.
- Handled guest inquiries and resolved issues promptly.
- Assisted in training new front desk staff on procedures.
- Utilized hotel management software to update reservations accurately.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Property Reservations Administrator
Time + Tide Africa
09.2023 - 04.2024
- Managed daily administrative tasks and ensured smooth office operations.
- Coordinated travel arrangements and logistics for team members and clients.
- Maintained filing systems and organized documents for easy retrieval.
Hotel Reservations Consultant
President Hotel
10.2022 - 07.2023
- Managed booking inquiries through phone and email communications.
- Coordinated room reservations using hotel management software.
- Assisted guests with special requests and accommodations during their stay.
Reception and Switchboard Operator
Momentum Metropolitan Holdings
03.2021 - 10.2022
- Answering switchboard calls for Momentum and Metropolitan across the country
- Welcoming of staff and/or clients entering the building
- Transferring of calls to relevant departments
- Managing reception area when allocated at reception
- Ensuring clients are directed to relevant departments for their enquiries at reception
- Assisting clients at reception with provident/pension fund queries and assist where possible
- Operated multi-line switchboard to manage incoming and outgoing calls efficiently.
- Greeted visitors warmly and provided necessary information about services offered.
Receptionist and Health Care Administrator
St Stephen Health Care(Oncology)
07.2020 - 12.2020
- Welcoming of cancer patients to health care facility and treating them with care
- Answering reception telephone and taking messages where applicable
- Opening of cancer patient folders and administration thereof
- Calling different medical aid scheme for pre-authorisations for different tariff codes
- Updating billing of tariff codes on system once patient has done treatment
- Sending of monthly bills to medical aid schemes and disputing/correcting tariffs where possible
- Controlling of petty cash on a month-to-month basis
- Stock control for staff at health care facility
- Assisting radiotherapists with directing patients on where to go for treatment
- Reason For Leaving: Maternity relief contract
OTA Reservations Consultant
President Hotel
12.2019 - 07.2020
- Processing reservations telephonically and via email
- Guest details profiling
- Checking rooms availability on various online platforms
- Follow up on provisional bookings made online
- Follow up on payments due for bookings
- Compiling group property reports on reservations
- Updating hotel bookings and amendments
- Ensuring guest information is correct and updated prior to guest arrival
- Concierge services: Booking guest tours and activities
- Reason For Leaving: Retrenchment due to Covid-19
Junior Reservations Assistant
Rhino Africa Group Properties: Mannabay Hotel and Silvan Safari Lodge
01.2019 - 12.2019
- Inserting guest details on systems
- Checking rooms availability
- Follow up on provisional bookings
- Follow up on payments due
- Compiling group property reports on reservations from month to month
- Updating hotel bookings and amendments
- Ensuring guest information is correct and updated for operations teams
- Processing reservations telephonically and via email
- Concierge services: Booking guest tours and activities
- Reason For Leaving: Position deemed redundant
Junior Reservations Consultant and/ Functions Assistant
Cape Grace Hotel
08.2017 - 12.2018
- Checking rooms availability
- Follow up on provisional bookings
- Follow up on payments due
- Updating hotel bookings and amendments
- Ensuring guest information is correct and updated for operations teams
- Processing reservations telephonically and via email
- Concierge services: Booking guest tours and activities
- Assisting functions department with processing event bookings
- Ensuring payment is received for all bookings
- Capturing event details for function sheet to be distributed to relevant departments
- Reason For Leaving: Work shifts could not accommodate studying hours for BTech
Education
Bachelor’s of Technology Degree - Hospitality Management
Cape Peninsula University of Technology
01.2019 - 12/2019
Diploma - Hospitality Management: Accommodation Management
Cape Peninsula University of Technology
01.2014 - 12/2016
New Orleans High School in South Africa
Skills
- Microsoft Office (MS Word, Excel and PowerPoint)
- Hotel Management systems
- Health documentation
- Customer service
- Time management
- Administrative coordination
- Front desk operations
- Communication skills
- Team collaboration
- Dependable and responsible
- Multitasking and organization
- Microsoft Outlook
Personal Information
- Date of Birth: 03/20/95
- Gender: Female
References
- Megan Sorensen, Assistant Front Desk Manager at Broadmoor Hotel. (C): 7194716312
- Veronika Long, Front Desk Manager at Broadmoor Hotel. (C): 7194716141
Timeline
Caregiver
Residence at Skyway Park
06.2025 - Current
Front Desk Agent
Broadmoor Hotel
04.2024 - 04.2025
Property Reservations Administrator
Time + Tide Africa
09.2023 - 04.2024
Hotel Reservations Consultant
President Hotel
10.2022 - 07.2023
Reception and Switchboard Operator
Momentum Metropolitan Holdings
03.2021 - 10.2022
Receptionist and Health Care Administrator
St Stephen Health Care(Oncology)
07.2020 - 12.2020
OTA Reservations Consultant
President Hotel
12.2019 - 07.2020
Bachelor’s of Technology Degree - Hospitality Management
Cape Peninsula University of Technology
01.2019 - 12/2019
Junior Reservations Assistant
Rhino Africa Group Properties: Mannabay Hotel and Silvan Safari Lodge
01.2019 - 12.2019
Junior Reservations Consultant and/ Functions Assistant
Cape Grace Hotel
08.2017 - 12.2018
Diploma - Hospitality Management: Accommodation Management
Cape Peninsula University of Technology
01.2014 - 12/2016
New Orleans High School in South Africa