Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Program Manager
United Way of Northern California
07.2021 - Current
Program Coordination, planning, implementing, and managing all aspects of the VITA program ensuring compliance with IRS guidelines
Volunteer recruitment and training and certification
Client outreach, Site management, quality control, data management, partnership development, budget management, reporting, evaluation, and advocacy
Managed employees and volunteers under the program, assisted in disaster relief and recovery activities as needed, Outreach and attended events to increase awareness and knowledge, assisted in applying for grants and monthly reporting of grants, created marketing materials for the program (brochures, business cards, and flyers) and point of contact for the program
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Facilitated workshops and conducted one-on-one training to educate team members.
Coached team members on professional development opportunities, contributing to improved overall performance.
Residential Sales, Investor, and Foreclosure Specialist
Creative Results
08.2009 - 06.2018
Licensed and operated in the state of MN in residential sales
Investor in whole selling and home renovation projects
Familiar with foreclosure sales, short sales, and hud owned properties
Determine client's needs and wants
Prepare Market Analysis for clients on market conditions, prices, mortgages, legal requirements, and net profit, Negotiated contract terms, Conduct open houses and home showings for clients, investors, and inspectors
Meetings, training, ongoing education, Create Marketing materials for properties, Liaison between clients and all parties in transaction (Title, Mortgage broker/lender, Inspector, and 3rd parties)
Education
Bachelor's Degree - Business Administration
Metropolitan State University
St. Paul, MN
06.2007
Skills
Real Estate
Customer Service
Detail oriented
Communications
Teamwork
Bi-lingual in Hmong
Computer Proficiency in Excel
Computer Proficiency in Word
Problem Solver
Project management
Problem-solving
Detail-oriented
Team leadership
Decision-making
Project coordination
Flexible and adaptable
Work Planning and Prioritization
Attention to detail
Languages
Hmong
Native or Bilingual
Timeline
Program Manager
United Way of Northern California
07.2021 - Current
Residential Sales, Investor, and Foreclosure Specialist
Creative Results
08.2009 - 06.2018
Bachelor's Degree - Business Administration
Metropolitan State University
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