Kaolou Moua
Davis,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
7-11 Convenience Store
Fresno, California
02.2025 - 06.2025
- Processed transactions using point-of-sale systems accurately.
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Restocked shelves and ensured product availability for customers.
- Handled customer complaints professionally and effectively resolved issues.
- Collaborated with team members to enhance store operations daily.
- Educated customers about promotions and loyalty programs available in-store.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Completed transactions in an efficient manner while providing excellent customer service.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Tracked inventory levels throughout the day and restocked items as needed.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Server Assistant
Pho 75 Vietnamese Restaurant
Fresno, California
08.2022 - 12.2022
- Assisted servers in delivering food and beverages to customers promptly.
- Supported kitchen staff by restocking supplies during busy shifts.
- Maintained cleanliness of dining area and assisted with table settings.
- Helped manage customer requests and resolved minor issues quickly.
- Organized utensils and condiments for efficient access during meal service.
- Monitored dining area for guest satisfaction and addressed needs promptly.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Skills
- Point-of-sale operation
- Inventory management
- Product merchandising
- Customer service
- Sales transactions
- Relationship building
- Multitasking ability
- Teamwork
- Store opening and closing
- POS system operations
- Cash handling
- Cash register operation
Timeline
Retail Sales Associate
7-11 Convenience Store
02.2025 - 06.2025
Server Assistant
Pho 75 Vietnamese Restaurant
08.2022 - 12.2022