Kara Cassidy
Phoenixville,PA
Summary
Dynamic Senior Loan Officer at Superior Credit Union with mortgage underwriting expertise and a goal-oriented mindset. Cultivated strong client relationships, driving high customer satisfaction and repeat business. Leveraged effective communication techniques to enhance service delivery and implemented process improvements, ensuring compliance and efficiency in loan applications.
Overview
6
6
years of professional experience
Work History
Senior Loan Officer
Superior Credit Union
04.2020 - Current
- Developed expertise in loan products and services to provide accurate information to clients.
- Assisted clients in completing loan applications, ensuring compliance with regulatory requirements.
- Contributed to team meetings by sharing insights on process improvements and client feedback.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
- Maintained up-to-date knowledge of industry trends and changes affecting lending practices.
Customer Service Representative
Arnolds Family Fun Center
07.2019 - 03.2020
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Managed multiple communication channels, ensuring timely responses and service delivery.
- Led initiatives to optimize response times, resulting in more effective customer engagement strategies.
- Implemented feedback mechanisms to improve service processes and client interactions.
Education
Renaissance Academy
Phoenixville, PA Skills
- Time management efficiency
- Mortgage underwriting expertise
- Effective communication techniques
- Application preparation
- Attention to detail precision
- Team leadership experience
- Loan servicing
- Consumer lending
- NMLS registration
- Application verification
- Decision-making
Timeline
Senior Loan Officer
Superior Credit Union
04.2020 - Current
Customer Service Representative
Arnolds Family Fun Center
07.2019 - 03.2020
Renaissance Academy
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