KARA D'ANTONIO
Northfield
Summary
CAREER GOAL-
Professional with strong background in case management, that strives to deliver excellent customer service while maintaining a high level of proficiency. Proven ability to collaborate with teams and adapt to client and business needs that are rapidly changing. Skilled in client assessment, case management, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
13
13
years of professional experience
Work History
Case Manager
Summit County Job & Family Services
Akron, OH
06.2023 - Current
- Conducted regular case reviews and interviews to process Medical, Food, and Cash Assistance for residents of Summit County.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support, facilitating access to resources and referrals as needed.
Teller & Process Administrator
Huntington National Bank (Firstmerit National Bank)
Cuyahoga Falls, OH
08.2015 - 05.2023
- Handled large cash deposits for businesses and clients, large cash withdrawals, foreign currency, and cashier’s checks
- Worked through a merger of two banks in a branch setting
- Hired within the Auto Finance Department as a Process Administrator in October 2018
- Worked with multiple different systems to help service clients
- Contacted different clerk of courts and car dealerships around the country to make title corrections and track down title paperwork
Bartender/Server
Beef O’ Brady’s
Brimfield/Kent, OH
12.2019 - 06.2021
- Worked on weekends while going to college and maintaining another full-time job
- Managed workers, the business, and made managerial decisions
- Handled a drawer, business deposits, and opened and closed the business mornings and nights
Supervisor/Customer Service/Cashier
Marc’s Super Store
Cuyahoga Falls, OH
05.2013 - 08.2015
- Hired as a cashier, moved from supervisor to customer service attendant within a year while being in high school
- Facilitated day-to-day customer requests such as: money orders, returns, lottery, store announcements, etc.
- Supervised coworker’s breaks and shift changes, while also opening and closing the store
Education
Bachelor of Arts - Communication Studies
Kent State University
12.2022
Associate of Arts - undefined
Stark State College
01.2020
Skills
- Dependable
- MS Office
- Proactive Problem Solver
- Quick Learner
- Customer Service
- Positive attitude
- Fast Learner
- Problem-solving
- Organization and multitasking
- Case management
Timeline
Case Manager
Summit County Job & Family Services
06.2023 - Current
Bartender/Server
Beef O’ Brady’s
12.2019 - 06.2021
Teller & Process Administrator
Huntington National Bank (Firstmerit National Bank)
08.2015 - 05.2023
Supervisor/Customer Service/Cashier
Marc’s Super Store
05.2013 - 08.2015
Associate of Arts - undefined
Stark State College
Bachelor of Arts - Communication Studies
Kent State University