ZAINAB BAH
Lanham,MD
Summary
Maters of Health Services Administration graduate. Graduated with honors. Offer an entrepreneurial attitude with proven abilities in Strategic business planning, Financial Management, Marketing, and Operational management. with an excellent education in Problem-solving Clinical Director qualified to manage health regulations, perform patient care and further motivate talented staff. Enthusiastic professional with background affecting positive patient outcomes, finding creative solutions to administrative issues and interacting with diverse personalities.
Accomplished Case manager and energetic C.N.A. with a solid history of achievement in Home Care and Social Services. . Motivated leader with strong organizational and prioritization abilities. Areas of expertise includes Computer, Communication and listening. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced case manager with over 1 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1821
1821
years of professional experience
Work History
Case Manager
Department Of Human Services
Glen Burnie, MD
03.202 - 07.2021
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Participated in professional growth programs to support special education improvement efforts.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Helped to encourage Patients in time of difficulties.
- Helped patient to apply for their qualified benefits.
- Helped patients with TCA benefits.
- Helped patients with health insurance benefits.
- Helped patients with SNAP benefits.
- Managed caseload of 12 children in welfare system to provide comprehensive, community-based care
C.N.A.
C.N.A. Riderwood Home Support
Silver Spring, MD
04.2013 - 07.2018
- Scheduling and Planning Activities.
- Maintain records of patient care, condition, progress, problems to report and discuss observations with supervisor case manager.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Accompany clients to doctors' offices on other trips outside home, providing transportation, assistance, and companionship.
- Plan, purchase, prepare, serve meals to patients other family members, according to prescribed diets.
- Social/Emotional Support Activities.
- Provide patients and families with emotional support.
- Individualized training/instruction provided in areas such as: caring for infants; preparing healthy meals; living independently; or, adapting to disability or illness.
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
- Provide individual care for infants and children who are disabled or who have sick disabled parents.
- Heath Care and Physical Therapy Activities.
- Administer prescribed oral medications, under written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
- Check patients' pulse, temperature, and respiration.
- Direct patients in simple prescribed exercises or in use of braces or artificial limbs.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Perform variety of duties as requested by client, such as obtaining household supplies or running errands.
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Handled 6 calls per day to address customer inquiries and concerns
Education
MBA - Business Administration
Strayer University
Washington, DC12.2022
Master of Science - Health Services Administration
Strayer University
Washington, DC03.2022
Bachelors of Science - Sociology
Bowie State University
14000 Jericho Park RD, Bowie05.2018
Skills
- First Aid/CPR
- Organization and Time management
- Adaptability
- Microsoft Office
- Responsible
- Supervision
- Excel
- Power Point
- Creativity
- Dependable
- Responsible
- Supervision
- Responsible
- Supervision
- Documentation proficiency
- Case management
- Direct Patient Care
Reading, cooking and exercising
I love to read to expand my knowledge, in anything that can help me to be successful in my job and in life. Cooking gives me joy because it helps me to be very creative in my own way and exercise keeps me active and mentally alert.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
C.N.A.
C.N.A. Riderwood Home Support
04.2013 - 07.2018
MBA - Business Administration
Strayer University
Master of Science - Health Services Administration
Strayer University
Bachelors of Science - Sociology
Bowie State University
Case Manager
Department Of Human Services
03.202 - 07.2021
Similar Profiles
DONNA MAZYCKDONNA MAZYCK
Regional Staff Nurse Medical Assistance at Department of Human Services/Division of Aging ServicesRegional Staff Nurse Medical Assistance at Department of Human Services/Division of Aging Services
Hilary A. LaskeyHilary A. Laskey
Deputy Executive Director, Operations at Department of Human Services/Social Services AdministrationDeputy Executive Director, Operations at Department of Human Services/Social Services Administration
Stacey BreretonStacey Brereton
Senior Practitioner at Safer Family Services, Department of Human ServicesSenior Practitioner at Safer Family Services, Department of Human Services
MELISSA THAYERMELISSA THAYER
Business Support Coordinator at Department of Human Services - Safer Family ServicesBusiness Support Coordinator at Department of Human Services - Safer Family Services
Torry WilliamsTorry Williams
Service Manager/Dispatcher at McCarthy Tire ServiceService Manager/Dispatcher at McCarthy Tire Service