Kara Dawson
Argyle,TX
Summary
Dynamic Sales Manager with a proven track record at Farmers Insurance - Spencer Hamilton, excelling in relationship building and sales expertise. Achieved significant sales revenue growth by mastering product knowledge and leading high-performance teams. Known for exceptional verbal communication and strategic planning, consistently enhancing customer loyalty and driving new business development. Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Manager
Farmers Insurance - Spencer Hamilton
06.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Customer Service Representative
Northfield Medical
01.2021 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
American Option Insurance
05.2017 - 10.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Office Management Assistant
Priority One
04.2011 - 09.2016
- Optimized resource allocation through careful tracking of equipment usage and maintenance needs.
- Managed office inventory and supplies, ensuring optimal levels were maintained at all times.
- Maintained accurate records through diligent data entry and regular updates to company databases.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted in the development of office policies and procedures, contributing to a more organized work environment.
- Provided exceptional customer service by promptly addressing inquiries from clients and colleagues alike.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA06-2023
High School Diploma - General Studies
Gresham Hight School
Gresham, OR06-2009
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
- Sales expertise
- Positive and upbeat
- Rapport and relationship building
- New business development
Certification
Property and License (P&C) Insurance Certification
Timeline
Sales Manager
Farmers Insurance - Spencer Hamilton
06.2021 - Current
Customer Service Representative
Northfield Medical
01.2021 - 04.2021
Customer Service Representative
American Option Insurance
05.2017 - 10.2020
Office Management Assistant
Priority One
04.2011 - 09.2016
Property and License (P&C) Insurance Certification
Bachelor of Science - Business Administration
Liberty University
High School Diploma - General Studies
Gresham Hight School
Similar Profiles
Travis NorthupTravis Northup
Senior Field Claims Representative at Farmers InsuranceSenior Field Claims Representative at Farmers Insurance
Marla AllenMarla Allen
Senior Customer Service Associate at Farmers InsuranceSenior Customer Service Associate at Farmers Insurance
Ryan MeekRyan Meek
Property Field Claims Adjuster at Farmers InsuranceProperty Field Claims Adjuster at Farmers Insurance