Kara Demeter
Parkersburg,WV
Summary
Accomplished Assistant Store Manager with a proven track record at Dollar General, enhancing store operations and customer experience. Skilled in problem-solving and customer service, I significantly improved sales and customer loyalty through strategic merchandise displays and personalized interactions. Expert in retail operations, fostering team success and efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dollar General
Parkersburg, WV
02.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Assistant Store Manager
Family Dollar
Parkersburg, WV
10.2019 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Guest Service Representative
Planet Fitness
Parkersburg, WV
07.2018 - 10.2019
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Maintained cleanliness if facility ad machines
- New member orientation
- Perspective member tour guide
Education
Bachelor of Arts - English Literature
West Virginia University
Morgantown, WV12.1991
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
Timeline
Assistant Store Manager
Dollar General
02.2024 - Current
Assistant Store Manager
Family Dollar
10.2019 - 09.2022
Guest Service Representative
Planet Fitness
07.2018 - 10.2019
Bachelor of Arts - English Literature
West Virginia University