Kara Demeter
Parkersburg
Summary
Sales representative for a third party Verizon retailer, Cellular Sales. Bill explanations and customer service for new and existing customers. Answering technical questions as needed, using the resources at hand.
Accomplished Assistant Store Manager with a proven track record at Dollar General, enhancing store operations and customer experience. Skilled in problem-solving and customer service, significantly improved sales and customer loyalty through strategic merchandise displays and personalized interactions. Expert in retail operations, fostering team success and efficiency.
Overview
6
6
years of professional experience
Work History
Sales Representative
Cellular Sales
10.2024 - 12.2024
- Elevated client happiness by promptly addressing issues and ensuring excellent service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Assistant Store Manager
Dollar General
02.2024 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Assistant Store Manager
Family Dollar
10.2019 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Customer Service Representative
Planet Fitness
07.2018 - 10.2019
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Maintained cleanliness of facility and machines.
- New member orientation.
- Perspective member tour guide.
Education
Bachelor of Arts - English Literature
West Virginia University
12.1991
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
Timeline
Sales Representative
Cellular Sales
10.2024 - 12.2024
Assistant Store Manager
Dollar General
02.2024 - 09.2024
Assistant Store Manager
Family Dollar
10.2019 - 09.2022
Customer Service Representative
Planet Fitness
07.2018 - 10.2019
Bachelor of Arts - English Literature
West Virginia University
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