I am currently taking a gap year after graduating this June, and I am attending the Aveda Frederic's Institute for esthetics in August 2025!
Kara Fillinger
Brownsburg,IN
Summary
A dynamic professional with a proven track record in hospitality, adept at enhancing customer experiences and driving sales. Excelled in multitasking and guest engagement at Aisa Wok, significantly contributing to repeat business through exceptional service and hospitality expertise. Skilled in team collaboration and order management, consistently ensuring operational excellence and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Aisa Wok
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong relationships with regular customers through genuine hospitality efforts leading to repeat business.
- Managed inventory of dining supplies to prevent shortages during service.
- Resolved customer complaints with calm, solution-focused approach, ensuring every guests needs are met.
Team Member
Arby's Restaurant
03.2022 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Greeted guests pleasantly and answered menu questions.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Hostess
Bob Evans Restaurant
08.2021 - 12.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, and greeting guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
Education
High School Diploma -
Brownsburg High Schol
Brownsburg, IN06-2024
Skills
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Team collaboration
- Sales expertise
- Order management
- Food sales and promotion
Interests
Timeline
Server
Aisa Wok
03.2024 - Current
Team Member
Arby's Restaurant
03.2022 - 03.2024
Hostess
Bob Evans Restaurant
08.2021 - 12.2021
High School Diploma -
Brownsburg High Schol
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