Summary
Overview
Work History
Education
Skills
Timeline
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Kara Glaze

Malta,OH

Summary

Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.

Overview

6
6
years of professional experience

Work History

Patient Concierge

AirSculpt
Columbus, OH
08.2024 - Current
  • Coordinate consultations and post-ops for a seamless patient experience.
  • Facilitate communication between patients and staff, enhancing coordinated care.
  • Compile daily reports and maintain medical records, supporting efficient practice management.
  • Manage incoming calls, ensuring prompt and effective communication.
  • Compile and ensure that all necessary forms are completed, and verify patients' forms of identification prior to the start of each appointment.

Receptionist

Distinctive Kitchen and Bath
Columbus, OH
11.2022 - 08.2024
  • Created a welcoming environment for visitors, fostering positive first impressions, and reinforcing the company's commitment to customer service.
  • Managed high-volume call traffic, accurately redirecting over 50 daily inquiries to appropriate personnel, maintaining a smooth communication flow.
  • Handled invoices, ensured timely dispatch, maintained financial accuracy, and supported office efficiency.
  • Confirmed install and repair dates and times with customers, while working closely with the scheduling department to ensure efficient service.
  • Assisted customers with general inquiries regarding products, services, and hours of operation.

Sales Associate

The Bobcat Depot
Athens, OH
05.2019 - 04.2022
  • Managed front desk operations, enhancing the customer experience.
  • Drove sales through product knowledge and personalized recommendations.
  • Processed federal background checks for customers' potential employment and licensing.
  • Held the key-holder position with the responsibility of opening and closing the store, as well as filing the day's receipts and paperwork for manager approval.
  • Trained incoming staff on store procedures, products, and equipment.
  • Processed and issued new IDs to Ohio University students and staff.
  • Kept the store stocked and organized.

Education

Bachelor of Fine Arts - Interior Architecture

Ohio University
Athens, Ohio
04.2022

Skills

  • Problem-solving skills
  • Patient coordination
  • Reliability and dedication
  • Medical record management
  • Clinical practice operations
  • Appointment scheduling
  • Customer service
  • Attention to detail

Timeline

Patient Concierge

AirSculpt
08.2024 - Current

Receptionist

Distinctive Kitchen and Bath
11.2022 - 08.2024

Sales Associate

The Bobcat Depot
05.2019 - 04.2022

Bachelor of Fine Arts - Interior Architecture

Ohio University

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Kara Glaze