Summary
Overview
Work History
Education
Skills
Timeline
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Kara Kiernan

Lahaina,HI

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

20
20
years of professional experience

Work History

Bartender

Stopwatch Sportsbar & Grill
11.2020 - Current
  • Run busiest night of week with Karaoke and pour between $1500-$2500 in alcohol per shift
  • Set up and break down bar and restaurant
  • Manager on duty after manager leaves
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Close and lock up and set alarm for restaurant
  • Multitask
  • Regulate guests that aren't compliant with Maui liquor laws
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.

Bartender

Royal Lahaina Resort
06.2016 - 03.2020
  • Clean and sanitize bar
  • Followed strict recipes and drink measurements to minimize product used.
  • Take inventory
  • Set up and break down bar
  • Welcome guests
  • Multi-task and serve in afast pase setting
  • Interact with guests with aloha spirit
  • Upsell tikis and leis to guests
  • Check and balance money
  • Served high customer volumes during special events, nights, and weekends including 200-600 luau guests
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
  • Explained daily specials and beverage promotions to exceed daily sales goals
  • Completed requisitions to maintain required stock par levels

Bartender

Kaanapali Grille & Tap Room
04.2015 - 06.2016
  • Break down and set up bar
  • Interact with 30-40 guests at given time
  • Work mornings, happy hours, and night shifts
  • Input orders and deliver food to guests
  • Conduct beer tasting once week for guests

Bartender

Betty's Beach Café Lahaina
01.2009 - 05.2015
  • Managed restaurant and supervised staff during shifts
  • Coordinated Sunday Bottomless Mimosa event with restaurant owner resulting in 40% increase in sales for brunch
  • Developed regular and consistent bar following
  • Kept bar presentable and well-stocked to meet customer needs
  • Kept bar stocked with liquors, juices and garnishes for drinks
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits

Bartender/Manager

Luibueno's Mexican Seafood and Fish Market
01.2010 - 01.2014
  • Opened restaurant as bartender and got promoted to manager after first year
  • Developed repoire with guests and co-workers in small community which resulted in overall respect and personal gratitude resulting in repeat customers
  • Monitored restaurant sales and labor costs to ensure ongoing revenue while also bartending.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Cocktail Server

Rumfire at the Sheraton
01.2010 - 01.2011
  • Rumfire at Sheraton Waikiki, HI
  • Worked in fast paced, high volume establishment while maintaining positive attitude
  • Assured that guest's needs were adhered to including drink and food orders but also anything that could make their stay more memorable
  • Participated in leadership and cultural seminars to better represent brand.

Lahaina Mai Tai Lounge
01.2007 - 01.2009
  • Lahaina, HI Head
  • Server/Cocktail Waitress Generated over $2500 ever shift over consecutive weeks resulting in promotion to Head Aloha Leader
  • Demonstrated professionalism while multi- tasking in high volume lounge setting
  • Assisted management with orientation, training, and probation period of new hires.

Bartender

Lahaina Store Grille and Oyster Bar Lahaina
01.2007 - 01.2009
  • Prepared drinks for new and returning guests in a fine dinning and nightclub setting
  • Built relationships by creating an overall experience for customers while preserving a level of professionalism
  • Provided customer service in a high-pressure atmosphere while maximizing revenue.

Sales and Marketing Assistant

KNSD-NBC 7
01.2004 - 01.2006
  • Maintained commercial rates in order to achieve quarterly sales goals set by sales and marketing team
  • Communicated with account executives and managers on daily basis in order to establish and maintain good relations with clients, Maintained commercial rates in order to achieve quarterly sales goals set by sales and marketing team
  • Communicated with account executives and managers on a daily basis in order to establish and maintain good relations with clients
  • Responsible for arranging daily logs in order to produce maximum revenue for
  • KNSD and to meet and exceed contracts made with clientele.
  • Programmed commercials based on orders of 15 or 30 second purchased and available slots

Education

Bachelor of Arts Degree - Communications With An Emphasis in English

San Diego State University
San Diego, CA
12.2004

Skills

  • Food Running
  • Payment Processing
  • Beverage Preparation
  • Suggestive Selling
  • Handling Difficult Customers
  • Customer Service

Timeline

Bartender

Stopwatch Sportsbar & Grill
11.2020 - Current

Bartender

Royal Lahaina Resort
06.2016 - 03.2020

Bartender

Kaanapali Grille & Tap Room
04.2015 - 06.2016

Bartender/Manager

Luibueno's Mexican Seafood and Fish Market
01.2010 - 01.2014

Cocktail Server

Rumfire at the Sheraton
01.2010 - 01.2011

Bartender

Betty's Beach Café Lahaina
01.2009 - 05.2015

Lahaina Mai Tai Lounge
01.2007 - 01.2009

Bartender

Lahaina Store Grille and Oyster Bar Lahaina
01.2007 - 01.2009

Sales and Marketing Assistant

KNSD-NBC 7
01.2004 - 01.2006

Bachelor of Arts Degree - Communications With An Emphasis in English

San Diego State University

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Kara Kiernan