KARA KRCMARIC
Highland,IN
Summary
I am an individual that demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bringing positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Franciscan Physician Network
10.2012 - Current
- Validated patient demographics, insurance coverage, and eligibility through Epic, OneSource, Availity, and other insurance online portals.
- Confirmed appointment details and coordinated patient scheduling while completing required paperwork and verifying information completeness.
- Accurate payment processing, co-pay collection, cash drawer balancing, and financial transaction tracking supported clean, reliable records.
- Provided professional, compassionate patient service in person and by telephone while responding to questions and resolving concerns.
- Trained new employees and provided ongoing support to help team members learn procedures and maintain service standards.
- handle high-volume telephone inquiries with accuracy, confidentiality, and attention to detail.
Pharmacy Assistant
In Touch Pharmaceuticals
02.2012 - 10.2012
- Operated pill-dispensing equipment to ensure accurate and efficient packaging and labeling of medications.
- Scanned and verified medication labels to enhance accuracy of dispensing and uphold quality control standards.
- Prepared medications for timely delivery while following established safety and handling procedures.
- Maintained attention to detail and ensured compliance with safety and handling procedures in medication management.
- Processed prescription requests accurately, supporting pharmacists with daily dispensing workflows.
Pharmacy Assistant
CPS Pharmacy
12.2010 - 01.2012
- Delivered medications to nursing units accurately and on schedule.
- Answered telephone calls, assisting customers with inquiries and service needs to enhance customer satisfaction.
- Packaged medications with pill-dispensing equipment, ensuring accuracy and efficiency for timely patient care.
- Monitored inventory and documented expired medications, supporting compliance and promoting safe pharmacy operations.
Education
High School Diploma -
Highland High School
Highland01-2001
Skills
- Epic software proficiency
- OneSource and Availity proficiency
- Health insurance verification
- Appointment scheduling
- Payment processing
- Data entry proficiency
- Customer service expertise
- Patient intake management
- Staff training support
- Microsoft Office expertise
- Data management
- Interpersonal communication
Additional Information
Professional references available upon request.
Timeline
Patient Service Representative
Franciscan Physician Network
10.2012 - Current
Pharmacy Assistant
In Touch Pharmaceuticals
02.2012 - 10.2012
Pharmacy Assistant
CPS Pharmacy
12.2010 - 01.2012
High School Diploma -
Highland High School