Kara Kubala
Canton,GA
Summary
Dynamic retail professional with a proven track record at Seven Maples Gift and Garden, excelling in customer service and strategic decision-making. Successfully launched new product lines and enhanced store layouts, driving customer engagement and sales. Adept at staff management and problem-solving, fostering a motivated team to achieve exceptional results.
Overview
24
24
years of professional experience
Work History
Retail Store Manager/Buyer
Seven Maples Gift and Garden
03.2021 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Launched and integrated new product lines, increasing store offerings aligning with consumer demand and sales trends.
- Oversaw the successful implementation of a new POS system, improving transaction efficiency and customer experience.
- Managed all marketing initiatives for the store, including promotions, social media, and in-store campaigns, driving customer engagement and sales.
- Developed and refreshed store layouts and displays for each season, enhancing the shopping experience and increasing customer engagement.
- Planned employee scheduling, ensuring adequate staffing levels for peak hours, holidays, and seasonal demands.
Adult Program Coordinator
Tennis Club of Trumbull
09.2018 - 09.2021
- Developed and implemented adult tennis programs, tailoring offerings to different skill levels and interests to enhance member engagement.
- Managed scheduling and logistics for all adult tennis programs, ensuring efficient court usage and optimal participation.
- Designed and executed marketing strategies, including social media, email campaigns, and in-club promotions, to increase program awareness and enrollment.
- Facilitated tennis programs and events, fostering a welcoming and competitive environment that encouraged member retention and growth.
Vice President of Sales
Factset Research Systems Inc
07.2001 - 05.2009
- Increased sales revenue by developing and implementing innovative sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Fostered performance development of staff through ongoing coaching and mentoring on best practices.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Prepared sales presentations for clients showing success and credibility of products.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Enhanced customer satisfaction through fostering strong relationships and providing exceptional service.
Education
Bachelor of Arts - Management Information Systems
University of Connecticut
Storrs, CT05-2001
Skills
- Customer service
- Skilled in Prioritizing Multiple Tasks
- Problem-solving
- Retail Management
- Retail Visual Merchandising
- Driven Professional
- Meticulous Attention to Detail
- Staff management
- Policies and procedures
- Strategic Decision-Making
- Product Placement Optimization
Timeline
Retail Store Manager/Buyer
Seven Maples Gift and Garden
03.2021 - Current
Adult Program Coordinator
Tennis Club of Trumbull
09.2018 - 09.2021
Vice President of Sales
Factset Research Systems Inc
07.2001 - 05.2009
Bachelor of Arts - Management Information Systems
University of Connecticut
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