Kara Malone
Raleigh,NC
Summary
Dynamic Human Resources professional with a robust administrative background at the North Carolina Department of Health and Human Services. Expert in applicant tracking and employee onboarding, I excel in delivering exceptional customer service while managing recruitment processes. Proven ability to enhance operational efficiency and foster positive workplace relationships.
Overview
19
19
years of professional experience
Work History
Administrative Associate
North Carolina Department of Adult Corrections
Raleigh, NC
11.2024 - Current
- Compose memos, filing, lead new hire orientation, update Smartsheet, assist with onboarding
Human Resources Generalist
North Carolina Department of Health and Human Services
Raleigh, NC
09.2023 - 04.2024
- Manage recruitment and salary administration programs
Salary Administrator (contract)
North Carolina Department of Health and Human Services
Raleigh, NC
07.2023 - 09.2023
- Provide guidance to agency classification analysts in local DHHS HR offices on proposed job reclassifications
- Apply and interpret salary administration policies in researching and analyzing salary data; Serve as a resource for salary exceptions and in evaluating unusual qualifications
Human Resources Information System Specialist
North Carolina Office of State Human Resources
Raleigh, NC
04.2021 - 03.2023
- Create and maintain employee and position profiles in the Integrated HR-Payroll System within established timeframes; Initiating actions in the Integrated HR-Payroll System, releasing them to the BEACON Section for review Supervisor and approval, completing the action, and ensuring the digital file is properly maintained;
- Use knowledge of the Integrated HR-Payroll System as well as NC State Government policies and practices for classification, compensation, salary administration, and payroll while completing work tasks ensuring they are accurate and completed timely;
- Used Sharepoint to share files and maintain job order tracker
Recruiter/Salary Administrator
North Carolina Department of Health and Human Services
Butner, NC
08.2020 - 04.2021
- Determine applicant eligibility based on the job requirements by reviewing and screening applications for multiple job classifications on the Applicant Tracking System NeoGov;
- Work closely with the hiring managers and the HR team throughout the entire recruitment process;
- Work closely with applicants and hiring managers, providing training and consultation regarding the recruitment/selection process;
- Assist with new hire orientation and onboarding;
- Prepare salary administration documentation in setting salaries that are competitive while ensuring that policies and procedures governing the administration of pay are conducted in a manner that is fair and equitable
Leave of Absence and Separations Specialist
North Carolina Department of Public Safety
Raleigh, NC
01.2019 - 07.2020
- Provide technical support to the field and Departmental personnel on leave and benefit policies as well as time and leave functions in the HRIS BEACON/SAP as these apply to leave of absence, leave without pay, separations and benefits
- Interpret, apply, implement and communicate a variety of policies, procedures and regulations relating to employee benefits, time and leave;
- Process and approve Leave of Absence (LOA) and Separation actions in the Human Resources Information System/SAP (also known as BEACON);
- Assist with training, coaching and mentoring new hires and cross-training seasoned employees
Administrative Specialist
North Carolina Department of Agriculture
Raleigh, NC
04.2018 - 01.2019
- Served as first of contact for incoming visitors;
- Processed personnel actions in the Human Resources Information System known as BEACON for temporary employees, reinstatements and separations;
- Provided consultation to business units regarding matters such as hiring, HRIS support, HR operations processes and procedures
- Interpreted and applied human resources principles, practices, policies, and procedures;
- Processed I-9 forms, criminal background checks, credential verifications and creditable service;
- Assisted with all aspects of the recruitment, hiring, separation and transfer process for the Division's permanent and temporary staff;
- Maintained calendar for the division director;
- Managed multiple projects including organizing annual division-wide meeting NORTH CAROLINA;
- Assisted with P-card reconciliations
Customer Service Representative
Department of Revenue
Raleigh, NC
01.2016 - 05.2018
- Worked in a high-volume call center environment receiving calls from sometimes irate individuals and answering tax related questions;
- Processed payments and set up payment plans
Inside Marketing Representative
Heritage Payment Solutions
Wake Forest, NC
08.2012 - 04.2015
- Scheduled and coordinated sales meetings with outside sales executives;
- Gathered information on the prospect to provide to outside sales team, researched for sales prospects
Inside Sales Representative
GMA Healthcare
Cary, NC
08.2011 - 04.2012
- Made outbound calls to medical clinics selling the NexGen Electronic Health Records (EHR) system while learning medical terminology and HIPAA;
- Used Salesforce to maintain records;
- Researched for sales prospects
Marketing Assistant
SpeedPro Imaging
Morrisville, NC
01.2010 - 06.2010
- Assisted with marketing efforts through networking events and social media while ensuring it remained within budgetary guidelines
Front Desk Associate
Massage Envy
Raleigh, NC
07.2009 - 01.2010
- Greeted clients;
- Sold massage memberships;
- Scheduled appointments and processed payments
Retail Store Manager
Beauty First
Lincoln, NE
07.2008 - 01.2009
- Managed and supervised five stylists and five retail associates
- Provided customer service in a retail store/beauty salon
- Performed sales transactions and made bank deposits
- Scheduled appointments
Corporate Journalist
News Link
Lincoln, NE
06.2006 - 07.2008
- Wrote news articles for corporate publications
Education
B.A. - Communications
CONCORDIA UNIVERSITY
Seward, NE05.2006
Skills
- Customer service
- Applicant tracking
- Employee onboarding
- High volume phone inquiries
- Administrative background
- Event planning
Volunteer Experience
- Chairperson of Networking, Young Professionals Group, Raleigh, NC, 01/01/10, 08/31/10, Scheduled and coordinated monthly networking events, Notified members via email and social media
- Fundraising Committee Member, Church of the Nativity, Raleigh, NC, 04/01/23, 10/31/23, Solicited for silent auction items and volunteers, Organized logistics for the reception/silent auction
Timeline
Administrative Associate
North Carolina Department of Adult Corrections
11.2024 - Current
Human Resources Generalist
North Carolina Department of Health and Human Services
09.2023 - 04.2024
Salary Administrator (contract)
North Carolina Department of Health and Human Services
07.2023 - 09.2023
Human Resources Information System Specialist
North Carolina Office of State Human Resources
04.2021 - 03.2023
Recruiter/Salary Administrator
North Carolina Department of Health and Human Services
08.2020 - 04.2021
Leave of Absence and Separations Specialist
North Carolina Department of Public Safety
01.2019 - 07.2020
Administrative Specialist
North Carolina Department of Agriculture
04.2018 - 01.2019
Customer Service Representative
Department of Revenue
01.2016 - 05.2018
Inside Marketing Representative
Heritage Payment Solutions
08.2012 - 04.2015
Inside Sales Representative
GMA Healthcare
08.2011 - 04.2012
Marketing Assistant
SpeedPro Imaging
01.2010 - 06.2010
Front Desk Associate
Massage Envy
07.2009 - 01.2010
Retail Store Manager
Beauty First
07.2008 - 01.2009
Corporate Journalist
News Link
06.2006 - 07.2008
B.A. - Communications
CONCORDIA UNIVERSITY
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