Kara Marriott
Las Vegas
Summary
Results driven professional with over seven years of experience in fast-paced, high volume environments requiring accuracy, professionalism, and strong communication skills. Proven ability to manage financial transactions, solve problems under pressure, and build positive relationships with customers.
Overview
9
9
years of professional experience
Work History
Gaming Operations Specialist
Red Rock Casino Resort & Spa
Las Vegas
05.2021 - 11.2025
- Delivered exceptional customer service to hundreds of guests daily, enhancing overall guest satisfaction in fast-paced, high-pressure environment.
- Executed cash transactions and managed gaming chips with high accuracy, ensuring compliance with company policy.
- Monitored gaming activity to ensure strict adherence to company procedures and gaming regulations, promoting a safe and fair gaming experience.
- Performed complex mental calculations quickly and accurately while maintaining a positive customer experience.
Gaming Operations Specialist
Golden Nugget Las Vegas Hotel & Casino
Las Vegas
07.2019 - 02.2025
- Resolved customer concerns with professionalism and composure, enhancing guest satisfaction.
- Delivered exceptional customer service to hundreds of guests daily, contributing to a positive gaming experience.
- Maintained focus and accuracy during long shifts and a fast-paced environment.
- Assisted in training new staff on operational procedures and customer service standards.
- Maintained up-to-date knowledge of game rules and regulations, ensuring compliance and promoting fair play.
Operations Lead
Living Spaces
Las Vegas
11.2016 - 07.2019
- Oversaw daily operations to optimize workflow and allocate resources effectively.
- Managed vault operations to ensure secure cash handling procedures.
- Trained and mentored team members on operational best practices and safety protocols.
- Coordinated logistics for timely product delivery to retail locations and customers.
- Developed training materials for new hires focused on operational procedures and systems.
- Created reports on operational activities and performance metrics to inform decision-making and enhance customer satisfaction.
Education
Medical Billing And Coding
Carrington College
Las Vegas, NV05-2023
Skills
- Data verification expertise
- Cash handling
- Customer service
- Staff training
- Problem-solving
- Leadership experience
Timeline
Gaming Operations Specialist
Red Rock Casino Resort & Spa
05.2021 - 11.2025
Gaming Operations Specialist
Golden Nugget Las Vegas Hotel & Casino
07.2019 - 02.2025
Operations Lead
Living Spaces
11.2016 - 07.2019
Medical Billing And Coding
Carrington College