Kara Mckenney
Simpsonville,SC
Summary
Demonstrated expertise in account merchandising and inventory management through experience with Coca-Cola Consolidated and Publix. Managed product displays and ensured adherence to planogram standards while maintaining effective communication with retail partners. Developed strong customer relationships by addressing inquiries and resolving complaints, contributing to enhanced customer satisfaction. Coordinated team efforts to optimize stocking processes, ensuring timely product availability and compliance with safety protocols. All accounts I have taken over with Coca-Cola Consolidated have been improved over time. I have been able to beat my sales goals up until recently while I was out on maternity leave. I had my shrink below my goal until I was out on maternity leave as well.
Overview
15
15
years of professional experience
Work History
Bulk Account Merchandiser
Coca-Cola Consolidated
Piedmont, SC
10.2024 - Current
- Merchandised Coca-Cola Consolidated products across retail accounts.
- Stocked shelves and coolers with fresh beverage inventory.
- Built displays using Coca-Cola Consolidated planogram standards.
- Manage inventory
- Make sales orders
- Write up credits
- Ensured proper product rotation to maintain freshness and quality on shelves.
- Communicate with customer about orders and displays
- Sell in product and displays to customers
- Make sure all voids are cleared
- Make sure all sustaining elements and displays are all set to LOS
Grocery Team Leader
Publix
Simpsonville, South Carolina
07.2022 - 10.2024
- Led Publix grocery associates through daily stocking and merchandising tasks.
- Monitored product rotation to maintain freshness and reduce shrink
- Build displays
- Correct counts on inventory
- Break down truck for associates and work truck
- Review orders
- Handle special orders
- Scan out damages
- Coached associates on Publix standards, safety, and customer service.
- Coordinated receiving and backroom organization for grocery deliveries.
- Inspected aisles for pricing accuracy, shelf presentation, and product availability.
- Resolved customer concerns with professional service and store knowledge.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Assisted customers with inquiries regarding product availability or pricing information.
- Organized team members to ensure efficient stocking of shelves and backroom areas.
- Trained new employees on the proper use of equipment, safety protocols, customer service techniques and product knowledge.
Grocery Manager
Publix
Simpsonville, SC
03.2012 - 06.2021
- Managed grocery department operations in Publix store.
- Ordered merchandise and tracked department inventory levels.
- Supervised associates during stocking and replenishment tasks.
- Maintained product rotation and freshness standards.
- Merchandised shelves following Publix display guidelines.
- Addressed customer questions and resolved service concerns.
- Trained associates on department procedures and standards.
- Resolved customer complaints in a courteous and professional manner.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Monitored inventory levels and stock shelves with new merchandise.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Oversaw daily operations of the store including opening and closing procedures.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Provided feedback on employee performance reviews during annual evaluations.
- Organized promotional displays to maximize sales opportunities.
Education
Model High School
Rome , GASkills
- Account merchandising
- Planogram execution
- Inventory management
- Order processing
- Effective Communication
- Time management
- Customer relations
- Attention to detail
- Problem solving
- Organization
Timeline
Bulk Account Merchandiser
Coca-Cola Consolidated
10.2024 - Current
Grocery Team Leader
Publix
07.2022 - 10.2024
Grocery Manager
Publix
03.2012 - 06.2021
Model High School