Kara Miller Jensen
Keystone Place at LaValle Fields
Hugo,MN
1
Certification
12
years of professional experience
Dedicated concierge with expertise in task delegation and resident relations. Known for driving operational efficiency and implementing feedback mechanisms to continuously improve resident experiences.
Work History
Lead Concierge
1 Year 10 Months- Coordinated personalized services for residents, enhancing overall satisfaction and engagement.
- Managed reservations and transportation arrangements, ensuring timely and efficient service delivery.
- Developed relationships with local vendors to provide exclusive offers and services for residents.
- Trained new concierge staff on operational procedures and customer service best practices.
- Implemented feedback mechanisms to gather resident input, driving continuous improvement in services.
- Oversaw daily front desk operations, maintaining a welcoming environment for residents and guests.
- Resolved resident inquiries and concerns promptly, fostering a positive living experience at the facility.
Accounting Specialist
6 Years 8 Months- Completed customer order entry and invoicing
- Performed inventory tracking and reconciliation
- Worked with bilingual production staff: created labels and pallet tags, pushed Julian codes, logged daily product samples, entered daily production paperwork to build assemblies in QuickBooks for production orders and finished goods
- Completed inter-company transfers of inventory ad billing between three QuickBooks company files
- Managed receipt of Certificate of Analysis for every product as it was received in the warehouse
Office Manager
2 Years 1 Month- Managed office operations, ensuring seamless workflow and adherence to best practices.
- Coordinated scheduling and logistics for meetings, enhancing team collaboration and communication.
- Oversaw daily administrative tasks, maintaining high standards of accuracy and efficiency.
- Developed and implemented office procedures, improving operational effectiveness across departments.
- Collaborated with management to develop strategic initiatives that aligned with company goals.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Completed bi-weekly payroll for six employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
Bachelor of Science - General Management
Skills
Strong verbal communication
Strong attention to detail in editing
Resident engagement
Proficient in delegating tasks
Certification
- Quickbooks Certification - 2017
Languages
Spanish
Professional Working
Timeline
Lead Concierge
Keystone Place at LaValle Fields
09.2024 - CurrentRead More
Accounting Specialist
Northern Ingredients
05.2017 - 01.2024Read More
Office Manager
Heritage Wealth Architects
10.2014 - 11.2016Read More
University of Minnesota Carlson School of Management
Bachelor of Science from General Management
Read More