Kara Rhodes
Kissimmee,FL
Summary
Detail-oriented claims representative with proven skills in claims processing and customer service. Known for enhancing claims handling procedures and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Claims Representative
The Hartford
Remote
09.2023 - Current
- Maintained detailed records of claims activities, ensuring accuracy and adherence to regulatory standards.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed documentation and provided accurate assessments in compliance with company policies.
- Communicated effectively with policyholders to gather necessary information for claims processing.
- Collaborated with internal teams to enhance claim handling procedures and improve customer satisfaction.
Customer Service Concierge
Oscar Health Insurance
Remote
01.2022 - 09.2023
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction rates.
- Coordinated with insurance providers to streamline claims processing and enhance service delivery.
- Developed FAQs and knowledge base articles, improving team efficiency and reducing response times.
- Assisted in training new team members on customer service best practices and company policies.
- Managed high call volumes while maintaining a professional demeanor, ensuring positive interactions with customers.
Credit Card Customer Service Representative
JPMorgan Chase
Remote
04.2020 - 01.2022
- Resolved customer inquiries regarding credit card services and transactions.
- Assisted customers in managing accounts, including balance inquiries and payment processing.
- Educated clients on credit card features, benefits, and promotional offers.
- Collaborated with cross-functional teams to enhance customer service processes.
- Implemented strategies to improve customer satisfaction and retention rates.
- Received inbound customer calls related to credit and accounts receivable.
Field Sales Representative
Florida Lottery
Altamonte Springs, FL
02.2017 - 04.2020
- Developed and maintained relationships with retail partners to enhance product visibility and sales.
- Conducted market analysis to identify trends and inform strategic sales initiatives.
- Delivered engaging presentations to stakeholders, promoting lottery products and services effectively.
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
Education
High School Diploma -
Gateway High
Kissimmee, FL06-1996
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Decision-making
- Interpersonal communication
- Database management
- Claims processing
- Customer service
- Active listening
Timeline
Claims Representative
The Hartford
09.2023 - Current
Customer Service Concierge
Oscar Health Insurance
01.2022 - 09.2023
Credit Card Customer Service Representative
JPMorgan Chase
04.2020 - 01.2022
Field Sales Representative
Florida Lottery
02.2017 - 04.2020
High School Diploma -
Gateway High