Hi, I’m
Kara Ross
Elverson,PA
Summary
Dynamic professional with proven expertise in patient assessment and care coordination at Holisticare Hospice. Recognized for strong relationship management and effective communication, facilitating successful interdisciplinary collaboration. Skilled in problem-solving and documentation compliance, ensuring high-quality patient care and operational efficiency. Committed to delivering exceptional service and enhancing team performance.
Overview
21
years of professional experience
Work History
Holisticare HospiceWayne, PA
Intake Coordinator
05.2019 - Current
Job overview
- Coordinated information and pre-assessment services for referred patients.
- Conducted home or facility visits as required for pre-assessment.
- Collaborated with interdisciplinary team members to ensure patient care continuity.
- Established relationships with nursing staff, physicians, and discharge planners to increase referrals.
- Managed and coordinated patient care to maintain oversight of the hospice care plan.
- Ensured availability of Intake Department during business hours to assist customers.
- Participated in teamwork as an active member of the interdisciplinary team, sharing vital patient information.
- Completed documentation in accordance with agency policies, ensuring clarity and completeness.
TD Bank
Customer Service Representative II
11.2016 - 05.2019
Job overview
- Assisted customers in applying for and closing personal, home equity, and small business loans.
- Led store operations in absence of management, supporting fellow staff members.
- Demonstrated Legendary Customer Service, consistently aiming to exceed customer expectations.
- Promoted to CSR II within four months of hiring due to exemplary performance.
- Created a seminar for veterans on obtaining and utilizing VA Eligibility Certificates.
- Maintained 95% or above for service rating, ranking third in-store for WSI at 3.98%.
- Achieved second highest service rating goal in region, driving Digital Express success in Thorndale.
- Utilized extensive knowledge of military documents to assist veteran clients effectively.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Contacted customers about potential service upgrades, new services and account changes.
Century 21 Champion Real Estate
Real Estate Broker
04.2004 - 03.2016
Job overview
- Established and operated a multi-million-dollar, award-winning real estate team in Eastern North Carolina.
- Developed comprehensive marketing strategies to enhance visibility and attract clients.
- Negotiated contracts to maximize profitability and secure favorable terms.
- Conducted inspections and coordinated loan documentation for seamless transactions.
- Facilitated lending referrals and pre-qualifications to streamline client processes.
- Managed appraisals and profit and loss statements to ensure financial accuracy.
- Oversaw staff management and office operations to maintain efficiency.
- Trained personnel on industry best practices and compliance with legal guidelines.
Education
Coastal Carolina Community CollegeJacksonville, NC
Medical Coding
07.2016
Real Estate AcademyJacksonville, NC
Real Estate
04.2004
Immaculata UniversityMalvern, PA
General Studies
05.1992
Skills
- Active listening
- Relationship management
- Social awareness
- Time management
- Critical thinking
- Team leadership
- Patient assessment
- Care coordination
- Interdisciplinary collaboration
- Documentation compliance
- Regulatory compliance
- Customer service
- Crisis intervention
- Data management
- Relationship building
- Effective communication
- Problem solving
- Conflict resolution
- Team building
- Staff motivation
- Detail orientation
- Multitasking capacity
- Policy development
- Data Entry Management
Timeline
Intake Coordinator
Holisticare Hospice
05.2019 - Current
Customer Service Representative II
TD Bank
11.2016 - 05.2019
Real Estate Broker
Century 21 Champion Real Estate
04.2004 - 03.2016
Coastal Carolina Community College
Medical Coding
Real Estate Academy
Real Estate
Immaculata University
General Studies
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