Kara Sarantis
Tilton,NH
Summary
I'm a motivated and energetic individual with experience in customer service, sales and skilled in business development. Driven to motivate and excite employees to reach optimum performance. Strong communication and interpersonal skills for providing superior customer service. Skilled in building customer relationships, understanding customer needs, strong communication and interpersonal skills that help provide superior customer service. I would like to seek employment where I can use my skills to contribute to business needs.
Overview
22
22
years of professional experience
Work History
Business Developer
Simple Title Closing And Escrow PLLC
Salem, NH
10.2023 - Current
- Devised effective marketing, sales, and other promotional initiatives.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Collaborated with sales and marketing departments to support client acquisition.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated, prepared, and signed contracts with clients.
- Maintained high level of integrity by keeping sensitive client data and corporate information confidential.
- Maintained checklists of required documentation and open issues affecting closings.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Consulted with clients to recognize needs and provide tailored solutions.
- Prospected for new business opportunities via cold calling, using lead generation lists and networking.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Reviewed and validated details of loan applications and closing documentation.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
AVP Residential Lending Officer
Bar Harbor Bank & Trust
08.2022 - 10.2023
- Met with customers or prospective customers in order to promote products offered by the Bank, in an effort to meet customer needs while providing excellent customer service
- Developed and maintained a network of developers, realtors, attorneys, accountants, and other potential centers of influence and referral sources
- Marketed and cross-marketed the Bank’s loan and other products and services, using approved marketing materials
- Originated new mortgages and home equity loans/liens, obtained all required information and documentation from the customer
- Worked with multiple systems applications to navigate products and recommended profitable solutions from unstructured inbound and outbound sales leads
- Skillfully crafted lending products with companion products and pricing that resulted in client sales
- Demonstrated solid sales production in volume or units over a sustained timeframe of an average 1.5 million per month
- Advise applicants on which option is best suited for their needs
- Provided updates to clients, and assisted with resolving any discrepancies.
AVP, Branch Manager II
TD Bank TD BANK N.A
06.2013 - 07.2022
- Provided people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Oversaw and lead a complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
- Was Accountable for achieving both Store and individual performance metrics
- Required knowledge of business, banking and bank operation
- Provided coaching, mentorship and guidance to teammates
- Oversaw management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)
- Acted as highest point of escalation/contact within the branch for issues raised from customers, other internal groups and/or partners
- Originated loan applications, handled Conditions of Lending and conducted loan closings
- Maintained active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Bartender
Liquid Nightclub
Manchester, NH
07.2005 - 03.2009
Bartender
Vinny T's
Danvers, MA
09.2002 - 04.2006
Education
Certification in Medical Billing and Coding - Medical Coding
Seacoast Career School-Manchester
06.2013
High school diploma -
Pinkerton Academy
06.2002
Skills
- Training and mentoring
- Networking strength
- Marketing
- Talent Management
- Expense Management
- Prospect Targeting
- Relationship Building and Rapport
- Customer Relationships
- Training and Mentoring
- Business Development
- Retail management
- Supervising experience
- Account Management
- Risk Management
- Sales Leadership
- Business Planning
- Customer Service and Support
- Public Notary
Timeline
Business Developer
Simple Title Closing And Escrow PLLC
10.2023 - Current
AVP Residential Lending Officer
Bar Harbor Bank & Trust
08.2022 - 10.2023
AVP, Branch Manager II
TD Bank TD BANK N.A
06.2013 - 07.2022
Bartender
Liquid Nightclub
07.2005 - 03.2009
Bartender
Vinny T's
09.2002 - 04.2006
Certification in Medical Billing and Coding - Medical Coding
Seacoast Career School-Manchester
High school diploma -
Pinkerton Academy
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