Kara Short
Hubbard Lake,Michigan
Summary
I am naturally extroverted, so customer service was something that came very naturally. I created a welcoming environment at AJ's by greeting customers as they came into the store, and kindly answering their questions. Working in stressful and high-pressure situations taught me how to stay calm while also meeting customer expectations. Proving myself to be a reliable employee allowed my boss to trust me with a heavier work load. Through this experience I was taught valuable problem-solving skills, communication skills, and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
AJ's Berry Farm
06.2021 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Hubbard Lake Hills Academy (Homeschooled)
Hubbard Lake, MI05.2025
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Customer Focus
- Problem-Solving
- Customer Assistance
- Reliable and Responsible
- Honest and Dependable
- Cash Register Operation
- Order Taking
Timeline
Customer Service Cashier
AJ's Berry Farm
06.2021 - 08.2024
High School Diploma -
Hubbard Lake Hills Academy (Homeschooled)
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