Kara Swanson
Jackson,TN
Summary
Versatile Business Specialist with many years of experience in various finance roles and maintaining fruitful relationships with existing customers. First-rate communication, organization and leadership skills. Proficient in developing proposals, and training personnel. Socially adept and great with numbers.
Overview
7
7
years of professional experience
Work History
SR Business Specialist - Mid Office Adjustments
Randstad USA
Atlanta, GA
07.2022 - 11.2024
- Responsible for receiving, researching, identifying, and correcting invoice issues. Including collaborating with other departments to ensure root causes are fixed. Managed relations with hundreds of clients by keeping billing/invoicing in their good graces.
- Using company-specific tools such as RFO, eBilling, and FS (Back Office) to gather information regarding the client's invoice dispute. The invoice disputes can range anywhere from incorrect hours to months of incorrect bill rates to the PO tracking being incorrect (example of when we would work with another department).
- Implemented process improvement initiatives to enhance operational efficiency. Provided training and development documents to enhance team capabilities.
Business Specialist - Mid Office Time Entry
Randstad USA
Atlanta, GA
01.2020 - 07.2022
- A part of the Pilot Team for Mid Office!
- Worked with Manufacturing & Logistics branch/clients. We also worked with manufacturing managers to use standardized timecards, which cut back on processing errors.
- Ensure all timecards received are processed correctly, within payroll compliance, and before payroll cut off. Provided a bridge between the branch and clients, helping identify errors and miscommunication. which, in turn, improved client relations all around. Trained all new employees while still hitting my metrics.
Vault Teller
Credit Union Of Georgia
Canton, GA
06.2017 - 08.2019
- Responsible for balancing the vault, coin, and all money machines before opening or closing the branch each day. Handle money ordering and distribution to the vault and all machines in the branch. Experienced with IRA, HSA, and 401(k)s
Education
High School Diploma -
Dunedin High School
Dunedin, FL06-2012
Skills
- Microsoft Office Suite (Excel, Word, Outlook and Powerpoint)
- Google Docs, Drive and Slides
- RFO, eBilling, Financials
- Business Intelligence
- Client Relations
- Researching abilities
- Project management experience
Timeline
SR Business Specialist - Mid Office Adjustments
Randstad USA
07.2022 - 11.2024
Business Specialist - Mid Office Time Entry
Randstad USA
01.2020 - 07.2022
Vault Teller
Credit Union Of Georgia
06.2017 - 08.2019
High School Diploma -
Dunedin High School
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