Kara Swier
Luverne,USA
Summary
I am a resourceful and organized and have great work ethics. I am efficient in scheduling, and organizing tasks to achieve optimum productivity and timely completion of assignments. Ability to understand and communicate with people of diverse cultures. Effective communicator and motivator and work well under pressure. Responsible, and goal-oriented. Background includes- handling customer service, sales and day-to-day requirements to keep Delta Airline operations moving in a smooth manner. Knowledgeable about issuing tickets, assisting with boarding and managing ramp services. Good communication, organizational and conflict resolution skills. Proficient airport services professional with 10 years' experience in the industry. Strong interpersonal, multitasking and prioritization skills with a hardworking and flexible mentality. Broad experience includes office management, accounting, accounts receivable. Recognized for exemplary customer service and team collaboration.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
DAL Global Services/Delta Contract
Sioux Falls, SD
07.2022 - 05.2025
- Assigned ramp agents positions to ensure on time departures.
- Training new employees and signing them off on equipment.
- Overseeing employee's safety.
- Marshalling aircraft into gate area.
- Ground Security Coordinator- to ensure all security requirements are met for each flight.
- Responsibilities include providing friendly and helpful information to passengers to assist them in checking in, ticketing and baggage check-in at the ticket counter.
- Gate agent-boarded and deplaning passengers.
- Assigned seats, and rebooked passengers as necessary to accommodate passengers to their destinations.
- Oversaw employee work schedules and delegated daily assignments.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Kept a close eye on security concerns and adhered to all related requirements.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Mitigated regulatory risks by guaranteeing program requirements adhered to United Airlines's compliance standards.
- Maintained team compliance with Envoy Air, and United Airlines standards.
- Conducted monthly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
- Conducts interviews, and hires qualified candidates.
- Oversaw employee work schedules and delegated daily assignments.
- Managed gate, ramp and cabin services for each flight.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Maintained team compliance with DGS/Unifi and Delta Airlines standards.
- Kept a close eye on security concerns and adhered to all related requirements.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
- Delegated tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions.
- Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
- Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.
- Train new team members to apply industry best practices and airfield safety protocols at all times.
- Managed office communications and maintained a professional environment.
- Organized meetings and coordinated schedules for multiple team members.
- Implemented filing systems to enhance document retrieval and organization.
- Supported onboarding processes for new employees, ensuring smooth transitions.
- Developed training materials to improve team performance and knowledge sharing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Process payroll for all employees using advanced payroll software systems.
Passenger Service Supervisor
DAL Global Services/United airlines Contract
Sioux Falls, SD
02.2016 - 05.2025
- Supervised daily operations of passenger services team at a major airline.
- Managed passenger inquiries and resolved issues promptly and effectively.
- Trained new staff on customer service protocols and safety procedures.
- Oversaw boarding processes to ensure compliance with airline policies.
- Monitored staff performance and provided feedback for continuous improvement.
Passenger Service Supervisor
Envoy Air/United Airline contract
Sioux Falls, SD
10.2015 - 02.2016
Airline Customer Service Agent
United Airlines
Sioux Falls, SD
03.2011 - 10.2015
- Scheduling and calendar management
- Team building
- Problem resolution
- Report writing
- Friendly, positive attitude
- Reliable and trustworthy
- Relationship building
- Customer service
- Assisted United Airline customers with ticket purchases, trip planning, pricing and scheduling.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Greeted passengers and provided boarding instructions.
- Managed gate, ramp and cabin services for each flight.
- Utilized PA system to announce departures and changes to landings.
- Kept a close eye on security concerns and adhered to all related requirements.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Teacher/Coaching Assistant
East Senior High School
Mankato, MN
09.2005 - 05.2007
- Took severe and higher level high school special education students to different jobs in the Mankato area to become productive citizens.
- Assisted students to work in social security office to gain job experience.
- Duties included filing, computer work and distribution of mail.
- Completed development plan and progress reports with individualized notes and improvement strategies.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
- Mentored and counseled students with social adjustment and academic issues.
Manager
YWCA
Mankato, MN
05.2000 - 04.2005
- Coordinated work schedules for 22 pre-school and after-school care employees.
- Other duties included managing general banking and monthly financial statements.
- Encouraged parents to become highly involved in the development of their children.
- Conducted group sessions with parents to answer any questions they may have regarding parenting issues.
- Handled payroll, paid facility bills.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited and hired qualified candidates to fill open positions.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Education
Bachelor of Science - Elementary Education
Missouri Valley College
Marshall, MissouriAssociate of Arts - Business Management
Northeast Community College
Norfolk, NESkills
- Hiring
- Managing
- Departures management
- Motivating employees
- Safety compliance
- Boarding support
- Checking in passengers
- Investigating problems
- CRM and office management software
Timeline
Administrative Assistant
DAL Global Services/Delta Contract
07.2022 - 05.2025
Passenger Service Supervisor
DAL Global Services/United airlines Contract
02.2016 - 05.2025
Passenger Service Supervisor
Envoy Air/United Airline contract
10.2015 - 02.2016
Airline Customer Service Agent
United Airlines
03.2011 - 10.2015
Teacher/Coaching Assistant
East Senior High School
09.2005 - 05.2007
Manager
YWCA
05.2000 - 04.2005
Bachelor of Science - Elementary Education
Missouri Valley College
Associate of Arts - Business Management
Northeast Community College