Kara Zeese
Markle,IN
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
13
13
years of professional experience
Work History
Sr. Business Support Associate
Aerotek, Aston Carter And Actalent
03.2022 - Current
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Sr. Customer Support Associate
Aerotek, Aston Carter And Actalent
04.2018 - 02.2022
- Answered incoming calls and emails from potential candidates and asked open-ended questions to determine needs.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Automated multiple reporting tasks through creation of reporting tools.
- Managed time efficiently in order to complete all tasks within deadlines.
Administrative Assistant
Aerotek
06.2017 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record candidate background and drug test compliance and data.
Floral Field Specialist
Andy Mast Greenhouses
10.2016 - 02.2017
- Managed on-site and off-site installation, repair, maintenance, of floral products
- Solved merchandising issues and adjusted sets to create and maintain inspiring presentations.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Built and maintained strong client relationships to drive business growth by maintaining displays, customer support and quality feedback
Floral Manager
Kroger
08.2010 - 10.2016
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Trained employees on customer order taking and basic floral arranging.
- Inventoried plants and flower care supplies and ordered more.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Science - Horticulture Production And Marketing
Purdue University
West Lafayette, IN05.2012
Skills
- Data Entry
- Management Support
- Troubleshooting
- Office Management
Timeline
Sr. Business Support Associate
Aerotek, Aston Carter And Actalent
03.2022 - Current
Sr. Customer Support Associate
Aerotek, Aston Carter And Actalent
04.2018 - 02.2022
Administrative Assistant
Aerotek
06.2017 - 03.2018
Floral Field Specialist
Andy Mast Greenhouses
10.2016 - 02.2017
Floral Manager
Kroger
08.2010 - 10.2016
Bachelor of Science - Horticulture Production And Marketing
Purdue University
Similar Profiles
Tasha MayberryTasha Mayberry
HR Assistant Order Processor at Aston Carter / AerotekHR Assistant Order Processor at Aston Carter / Aerotek
Katy WardKaty Ward
Business Support Supervisor at Aerotek/Aston CarterBusiness Support Supervisor at Aerotek/Aston Carter
Javon RickmanJavon Rickman
Decedent Care Representative - Contract at Aerotek/Actalent ServicesDecedent Care Representative - Contract at Aerotek/Actalent Services