Karagan Smedley
Clayton,GA
Summary
Dynamic bartender with a proven track record at Ugly Dog Public House, excelling in high-volume environments. Renowned for outstanding customer service and strong multitasking abilities, I enhanced guest experiences and increased sales through effective upselling. A reliable team player, I trained new staff while maintaining a clean, organized bar that adhered to health regulations.
Overview
3
3
years of professional experience
Work History
Bartender
Ugly Dog Public House
Highlands, NC
05.2020 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
Rabun County High School
Tiger, GASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
Additional Information
I have worked at multiple locations throughout my life. I started working in the service industry at 16 and became a stay at home mom at 27. I am ready to get back into the work force. I also managed at the ugly dog public house.
Timeline
Bartender
Ugly Dog Public House
05.2020 - 10.2023
Rabun County High School