Karagen Hyland
Rancho Cucamonga,CA
Summary
My name is Karagen Hyland, and I am a hard working and a reliable employee. I have gained leadership skills, as well as experience in problem solving. I'm dedicated to making a difference and always keeping everything positive.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Sky Zone Trampoline Park
Rancho Cucamonga, CA
02.2022 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Developed and implemented effective strategies to maximize sales and profits.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Server
Dukes Bar and Grill
Riverside
06.2021 - 01.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Education
Some College (No Degree) - Fire Science
Mt San Antonio College
Walnut, CASkills
- Operations Management
- Employee Scheduling
- Team leadership strength
- Employee Relations
- Training and development skill
- Staff Management
- Human Resources
Certification
- CPR Certified
Timeline
Assistant General Manager
Sky Zone Trampoline Park
02.2022 - Current
Server
Dukes Bar and Grill
06.2021 - 01.2022
Some College (No Degree) - Fire Science
Mt San Antonio College
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