Kara Jean Lehman

Leads and manages the salon team, ensuring safety and quality of grooming services.

Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics

Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers,

Drives sales and productivity while maintaining high standards of cleanliness and pet care.

Lead the execution of plan-o-grams and organize promotional and sale price changes.

Oversaw fulfillment of In-Store Pick Up Orders.

Lead a team of Stocking Associates to maintain a fully stocked and clean environment.

Provided guidance and development to associates to help them grow their careers.

Created an exceptional customer experience by ensuring associates have extensive knowledge of pet solutions and building connections with pet parents.

Set standards for customer engagement to ensure a positive experience for pet parents and their pets.
Lead and motivate a team of cashiers and pet care associates.
Ensured the store operates efficiently and maintains a safe, clean environment.

Trained and developed associates on product knowledge, customer service, and operational processes

Drove overall retail initiatives to enhance customer satisfaction.

Managed the daily operations of the store, including scheduling, inventory management, cash handling, and merchandising