KARAJENAE PEAK
Atlantic City,NJ
Summary
Surgical Specialty Operations Manager with proven to deliver exemplary level of healthcare service. Oversee operational systems that support the clinical practice, to include patient scheduling and registration, the scope of the certified medical assistants and other clerical and support personnel. Maintains equipment and materials inventory, instructs and holds staff accountable for policy and procedure adherence. Acts as a liaison with ancillary services, third party payers, physicians, and management to resolve customer service, patient care and financial issues. Provides input on opportunities to enhance and expand services, managed care contracting and builds strong staff and physician relationships. Supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Surgical Service Manager
Cooper Hospital
Voorhees, NJ
08.2022 - Current
- Surgical specialty service manager overseeing vascular, urology, colorectal, general, and thoracic surgery specialties.
- Reviewed non-contracted instrumentation for urology specialty. initiated vendor contract evaluations in conjunction with operations staff and general surgery, urology, vascular and colorectal specialists.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Recruited, hired and trained new medical and facility staff.
- Updated procedures necessary for compounding, mixing, packaging and labeling medications.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Practice Manager Primary Care
AtlantiCare Regional Medical, Egg Harbor Township
Egg Harbor Township, New Jersey
08.2018 - 09.2022
- Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability.
- Oversaw accounting, budgeting, and financial reporting for 5 practicing exceeding $950,000.
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 15% system-wide.
- Provided supervision and management to 90 clinical and support personnel.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to leadership.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Increased patient satisfaction scores by 20% within one quarter.
Diversity, Equity & Inclusion Chair
Atlanticare Regional Medical Center
Egg Harbor Township, NJ
01.2018 - 09.2022
- Ensure all activities are aligned with goals of organization and guide and support employee's development
- Cultivate leadership by meeting with Executive Sponsor, vet ideas, and provide feedback on practice direction and projects
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives
- Partnered with global staffing managers to build and produce solutions that delivered prospective diversity applicants through recruiting funnel
- Supported development of program materials to advance inclusion and diversity awareness, learning and action planning
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 200+ new employees.
Supervisor Primary Care
Atlanticare Regional Medical Center
Egg Harbor, NJ
01.2015 - 08.2018
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Developed medical programs that promoted community health and research.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Recruited, hired and trained new medical and facility staff.
Administrative Assistant
AtlantiCare Regional Medical Center, Atlantic City
Atlantic City, NJ
01.2013 - 05.2015
- Processed invoices and expenses for over 30 employees using QuickBooks to facilitate on-time payment
- Developed and updated spreadsheets and databases to track, analyze and report on performance and revenue data
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Generated reports and prepared PowerPoint presentations
- Executed record filing system to improve document organization and management
- Offering office-wide software support and training, troubleshooting issues and optimizing usage.
Patient Flow Coordinator
AtlantiCare Regional Medical Center
Atlantic City, New Jersey
01.2013 - 01.2015
- Collaborates with hospital staff, case management, physicians and their staff to define, reduce and eliminate barriers within systems which may impede patient flow
- Supports facility performance improvement activities as assigned
- Completing audits, data collection, provides feedback to hospital management regarding staff actions/behaviors affecting patients throughout
- Updated documentation and reports detailing patient activities, care actions and hospital determinations..
Education
Bachelor of Science - Public Health Education
Stockton University
07.2021
Associate of Science - Pre- Nursing Liberal Arts & Science
Camden County College
12.2018
MBA - Healthcare Administration & Leadership
Stockton University
01-2024
Skills
- Policy and procedure development
- HIPAA and OSHA regulations
- Performance metrics
- Budget oversight
- Mentoring and Coaching
- Diversity And Inclusion Management
- Epic/ Cerner
- CMS/ CPC/Press Ganey
- Strategic Planning
- EMR / EHR/CRM/RFP
- Microsoft Office Advanced Proficient
- Fundraising and major donor development
- Communication
- PressGaney
Certification
Lean Six Sigma Green Belt Certified- 3/2024
Lean Six Sigma Yellow Belt Certified- 2023
Community Health Worker- 2021
Lean Six Sigma White Belt Certified- 2021
Program Development and Evaluation Training - 2021
Exploring Cross Communicate Training - 2020
Employee Resource Group Co-Chair Interfaith - 2018
Timeline
Surgical Service Manager
Cooper Hospital
08.2022 - Current
Practice Manager Primary Care
AtlantiCare Regional Medical, Egg Harbor Township
08.2018 - 09.2022
Diversity, Equity & Inclusion Chair
Atlanticare Regional Medical Center
01.2018 - 09.2022
Supervisor Primary Care
Atlanticare Regional Medical Center
01.2015 - 08.2018
Administrative Assistant
AtlantiCare Regional Medical Center, Atlantic City
01.2013 - 05.2015
Patient Flow Coordinator
AtlantiCare Regional Medical Center
01.2013 - 01.2015
Bachelor of Science - Public Health Education
Stockton University
Associate of Science - Pre- Nursing Liberal Arts & Science
Camden County College
MBA - Healthcare Administration & Leadership
Stockton University
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