Karalea Shoell
Salt Lake City,Utah
Summary
Accomplished Customer Solutions Associate with a proven track record at Primary Residential Mortgage, specializing in complaint resolution and account management. Renowned for exceptional communication skills and reliability, adept at transforming customer challenges into loyalty and satisfaction. Expert in handling escalated calls, significantly enhancing customer experience and company reputation.
Overview
12
12
years of professional experience
Work History
Customer Solutions Associate
Primary Residential Mortgage
04.2021 - Current
-Promptly answered phone calls to avoid long wait times
-Answered phone calls and resolved each unique issue pertaining to the customer
-Helped each customer to easily understand their account and gave suggestions on how to improve the way they can handle their loan moving forward
-Answered customers questions in a calm and easy to understand manner in order to improve the quality of the company
Customer Service Representative
UHEAA
04.2013 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graduated Certificate - Massage Therapy
Eagle Gate College
Salt Lake City, UT09.2011
Skills
- Complaint resolution
- Account Management
- Problem-Solving
- Reliability
- Excellent Communication
- Phone Etiquette
Timeline
Customer Solutions Associate
Primary Residential Mortgage
04.2021 - Current
Customer Service Representative
UHEAA
04.2013 - 03.2021
Graduated Certificate - Massage Therapy
Eagle Gate College
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