Karaline Flores
Los Angeles,CA
Summary
Compassionate Clinical Assistant III at Paradigm Treatment Centers with expertise in patient care coordination and crisis intervention. Enhanced patient satisfaction through empathetic communication and rapport building. Proven ability to stay calm in crisis and implement quality improvement initiatives in any capacity, ensuring a supportive environment for clients during treatment.
Experienced with patient care, administrative tasks, and clinical support. Utilizes knowledge of medical terminology and patient record management to ensure efficient operations. Track record of effective communication and collaboration within multidisciplinary healthcare teams.
Overview
5
5
years of professional experience
Work History
Clinical Assistant III
Paradigm Treatment Centers
02.2023 - Current
- Sanitized, restocked, and organized medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted clients by reaffirming basic care needs and self-care routines.
- Ensured accurate documentation of vital signs and symptoms for informed decision-making by medical staff.
- Ensured accurate disbursement of medications and first aid.
- Provided compassionate support to clients undergoing challenging moments in treatment or experiencing emotional distress related to treatment.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall facility performance metrics.
Patient Transporter
Cedars Sinai Medical Center
03.2021 - 06.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
Specialty Sales Associate
Target
04.2020 - 06.2023
- Ensured high levels of customer satisfaction by addressing inquiries promptly and resolving any concerns or issues that arose.
- Exceeded quarterly sales goals by employing strategic selling techniques and efficient client followup.
- Established rapport with customers by actively listening to needs and providing personalized recommendations for specialty items.
- Maintained an up-to-date knowledge of industry trends and emerging products, sharing insights with colleagues and customers alike.
- Contributed to a significant increase in repeat customers through genuine relationship-building efforts combined with expert product knowledge.
- Trained new team members in sales strategies, product information, and company policies, contributing to their success in the role.
- Participated in ongoing professional development opportunities related to the specialty sales field, applying learned skills on the job.
Education
Associate of Science - Psychology
East Los Angeles College
Monterey Park, CA06-2026
Skills
- Appointment scheduling
- Patients' vital signs
- Patient care coordination
- Medical terminology
- Document filing
- Electronic health records
- Crisis intervention
- Building rapport
Timeline
Clinical Assistant III
Paradigm Treatment Centers
02.2023 - Current
Patient Transporter
Cedars Sinai Medical Center
03.2021 - 06.2023
Specialty Sales Associate
Target
04.2020 - 06.2023
Associate of Science - Psychology
East Los Angeles College
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