Karalyn Wood
Lee's Summit,MO
Summary
Customer-focused professional with experience in high-volume call handling, case coordination, and compliance-driven environments. Proven ability to communicate clearly with diverse populations, maintain accurate documentation, and support operational workflows in fast-paced settings. Well-suited for hybrid roles requiring accountability, confidentiality, and strong organizational skills.
Overview
11
11
years of professional experience
Work History
Nutritional Service Assistant
LSR7 School District
Lee's Summit, MO
08.2024 - Current
- Follow standardized safety, sanitation, and documentation procedures in a regulated environment.
- Maintain accurate logs and records to meet compliance requirements.
- Communicate effectively with team members to ensure smooth daily operations.
- Support training and workflow coordination for new staff.
Call Agent
Office Of Attorney General Of Texas
Austin, TX
04.2020 - 07.2024
- Served as primary point of contact for high-volume inbound calls, addressing inquiries with professionalism and empathy.
- Coordinated case-related information between custodial parents, non-custodial parents, employers, and internal departments.
- Maintained accurate electronic records and detailed call documentation in compliance with state policies and confidentiality requirements.
- Followed structured procedures while managing multiple priorities in a fast-paced environment.
- Adapted quickly to system updates, workflow changes, and performance metrics.
- Produced daily reports to support quality assurance and operational efficiency.
Dental Assistant (Chairside)
E-Care Dentistry
Olathe, KS
02.2015 - 06.2017
- Assisted dentists during procedures while ensuring patient comfort and adherence to infection control protocols.
- Prepared treatment rooms and maintained sterile instruments in compliance with safety standards.
- Cross-trained at the front desk to support patient check-in, scheduling, and phone inquiries.
- Verified dental insurance, assisted with insurance documentation, and communicated coverage details to patients.
- Coordinated with clinical and administrative staff to ensure accurate records and smooth patient flow.
- Provided clear, compassionate communication to patients regarding procedures, scheduling, and billing questions.
Education
Dental Assistant - undefined
The Training Center of Central Texas
Harker Heights, TX10.2014
Skills
- Decision-making
- Reliable and punctual
- Self motivation
- Attention to detail
- Task prioritization
- Microsoft
- Problem-solving aptitude
- Interpersonal skills
- Customer service
- Quality assurance
- Teamwork and collaboration
Timeline
Nutritional Service Assistant
LSR7 School District
08.2024 - Current
Call Agent
Office Of Attorney General Of Texas
04.2020 - 07.2024
Dental Assistant (Chairside)
E-Care Dentistry
02.2015 - 06.2017
Dental Assistant - undefined
The Training Center of Central Texas