Kara N. Brooks
Suwanee,Georgia
Summary
Dynamic Senior Customer Care Specialist with a proven track record at Cox Enterprises, enhancing customer satisfaction through effective communication and critical thinking.10+ years’ delivering exceptional customer service, with strong communication and problem-solving skills. Highly Skilled in data entry, product knowledge, time management, adaptability, active listening and empathy, with a strong ability to collaborate across teams to resolve complex issues efficiently.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Cox Enterprises
Suwanee, GA
11.2013 - Current
- Answer inbound calls and assist our customers with fast, professional, reliable service.
- Listen, document and provide excellent customer service to our customers.
- Make outbound follow up calls, and keep track of multiple routes involving service tickets while navigating multiple applications and programs.
- Collaborate with cross-functional teams to address complex customer issues effectively and promptly.
- Respond to daily emails, conduct research and determine exactly what services are needed to satisfy our customers.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provide coaching and mentoring to new hires and current employees, contributing to their successful integration into the team.
- Assist accounts payable with processing invoices.
Education
High School Diploma -
Alexander Hamilton
Milwaukee, WISkills
- Call center experience
- Customer service
- Data entry
- Active listening
- Critical thinking
- Coordinate several tasks in a fast-paced environment
- Time Management
- Payment processing
- Follow-up skills
- Microsoft 365
Accomplishments
- Monthly Goals - Earned highest marks for customer satisfaction.
- Telephone Service - Professionally processed 100+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Cox Enterprises
11.2013 - Current
High School Diploma -
Alexander Hamilton