Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerdaechen Blackmon

Houston,TX

Summary

Collaborative customer service professional with a friendly, personable, and can-do attitude suited for team building, customer satisfaction, and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact the company. With over 5 years of experience, Seeking to leverage my customer skills as a flight attendant creating a safe, fun, and comfortable experience.

Overview

5
5
years of professional experience

Work History

Customer Returns Associate

Amazon
12.2022 - Current
  • Carefully executed all orders with 100% accuracy despite high speeds
  • Managed daily end to end reverse logistics operations at Amazons HOU3 facility. (scanning, packages, wrap pallet, inventory).
  • Analyzed return trends to improve product quality packaging, and customer service feedback processes,
  • Increased productivity through streamlined processes and system efficiency.

Patient Care Technician

Magnolia Health And Rehab
07.2020 - 09.2022
  • Performed nursing procedures such as administering medication, bandage dressing, checking blood pressure, checking temperature, comfortability, and vital signs for up to 7-12 patients a day.
  • Counseled, listened and educated patients and families on health concerns, questions, or suggestions.
  • Monitor and record patient daily activities; Report any drastic changes to nurse or physician.

Healthcare Advisor

CGI Health Group
10.2018 - 02.2020
  • Verified insurance coverage to guarantee proper reimbursements of benefits and estimates.
  • Educated patients on accuracies of their co-pays, premiums, deductibles, and complete details of plans resulting increase in customer engagement by 100%
  • Assisted with regulatory issues such as compliance with HIPPA & OSHA

Education

Associate of Science - Medical/ Communications

George Wallace Community College
Dothan
10.2017

High School Diploma -

Pike County High School
Brundidge, AL
05.2016

Skills

  • Regulatory Reporting
  • Excellent Verbal & Written Communication Skills
  • High-Volume Environments
  • Adaptable and Flexible
  • Customer Service Expert
  • Active Listening
  • Highly Organized
  • Detailed Oriented

Timeline

Customer Returns Associate

Amazon
12.2022 - Current

Patient Care Technician

Magnolia Health And Rehab
07.2020 - 09.2022

Healthcare Advisor

CGI Health Group
10.2018 - 02.2020

Associate of Science - Medical/ Communications

George Wallace Community College

High School Diploma -

Pike County High School
Kerdaechen Blackmon