Experienced Bilingual Medical Assistant offering proven clinical and administrative skills to contribute immediately to a dynamic healthcare team. Dedicated to long-term growth and continuous learning within a supportive company environment.
Explain collection procedures, preparation requirements, identification requirements, and follow-up instructions clearly and professionally.
Managed high-volume incoming calls, addressed client inquiries, provided testing information, and directed inquiries to appropriate channels.
Schedule drug testing, DNA collection, and follow-up appointments while managing cancellations, rescheduling, and appointment confirmations.
Maintain accurate records in electronic systems while protecting sensitive personal, medical, and legal information.
Use QuickBooks to process and record payments from companies, maintain accurate account information, and support timely payment tracking and reconciliation.
Collect payments, issue receipts, balance transactions, and maintain accurate financial records.
Provide professional Spanish-English interpretation to assist clients with testing instructions and collection procedures.
Ensured clean, organized, and professional collection environment by adhering to safety, sanitation, and confidentiality standards.
Collected urine, saliva, and hair specimens following DOT and non-DOT collection procedures.
Verified donor identity and completed chain-of-custody documentation with accuracy.
Administered breath alcohol tests using calibrated screening equipment.
Processed specimens for shipment, storage, and laboratory transfer according to protocol.
Medical Assistant
7 Months
RENAL ASSOCIATES | 06.2025 - 01.2026
Manage comprehensive front-office operations in a fast-paced medical environment, ensuring efficient patient flow and a positive patient experience.
Coordinated patient scheduling for new appointments, follow-ups, and procedures, ensuring minimal wait times and maximized patient satisfaction.
Managed high-volume incoming calls and inquiries, acting as primary point of contact for patients, providers, and staff to facilitate communication and support.
Perform patient check-in and check-out, verifying demographics, insurance information, appointments, and required documentation.
Provide professional Spanish-English interpretation to ensure patients fully understand procedures, instructions, and important medical information.
Collaborate closely with providers and clinical staff to coordinate patient care, resolve scheduling issues, and maintain an efficient workflow.
Partnered with providers and clinical staff to streamline patient care processes, resolve scheduling conflicts, and enhance overall workflow efficiency.
Maintain a high level of professionalism, confidentiality, attention to detail, and compassionate patient service while managing multiple priorities.
Medical Assistant
8 Months
Texas Institute Of Gastroenterologist Associates | 05.2023 - 01.2024
Supported gastroenterology specialists by preparing necessary documentation
Maintained and updated patient medical records to ensure accurate and accessible information.
Triaged patients and performed vital checks and took medical histories
Prepared examination rooms
Documented medical orders accurately for patient treatment
Digitized medical records with attention to detail for easy retrieval
Obtained lab samples from patients following proper protocols
Promoted patient comfort by addressing needs during appointments
Kept examination rooms clean and organized for patient safety
Organized patient charts prior to visits to enhance information availability during examinations.
Conducted pre-authorizations and referrals to meet third-party insurer requirements.
Medical Assistant
5 Months
ARC Point Labs | 08.2022 - 01.2023
Administered drug and DNA tests to assist in patient care and treatment plans
Managed clinical paperwork to ensure compliance with healthcare regulations and streamline patient processing
Ensured healthcare standards compliance
Managed inbound and outbound calls to assist clients
Supported laboratory operations effectively
Collected urine, saliva, and breath specimens using approved collection methods and sanitation protocols.
Maintained clean, organized collection areas to support efficient client flow and testing accuracy.
Medical Assistant
5 Months
Texas Med Clinic | 01.2022 - 06.2022
Documented patient medical history
Performed injections skillfully
Conducted successful blood draws
Administered eye exams proficiently
Ensured sterile environments to minimize infection risk
Sanitized wounds effectively
Prepared examination rooms
Accurately recorded vital signs to support patient assessments
Conducted BAT and drug tests
Coordinated patient movement through the clinic to minimize wait times. efficiently
Supported physicians with procedures
Maintained medical equipment
Provided patient education materials
Adhered to HIPAA regulations
Assisted in minor surgeries
Screened patients thoroughly
Followed established protocols
Prioritized patient wellbeing
Education
Diploma - Medical Assistant
Concorde Career College | San Antonio | 05-2017
Skills
Specimen collection / processing
Electronic health records
Vital signs
Patient education
Patient care
Toxicology and drug testing
EHR systems
EMR systems
EHR management
Medical terminology
Electronic medical records
Laboratory procedures
OSHA (regulatory compliance area)
Records management
Time management
Customer service
Dental office experience
Office management
Compassionate care
Computer proficiency
Insurance sales
Clinical specimen handling
English
Spanish
CPR certified
Certification
CPR Certification, BLS Certification, Limited Lines License, AHA Certification
Laboratory Assistant/Specimen Collector at Henry Ford Health Pathology and Laboratory MedicineLaboratory Assistant/Specimen Collector at Henry Ford Health Pathology and Laboratory Medicine