Kareem Burke
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sales
04.2022 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
Customer Accounts Coordinator
PML2 LLC
05.2020 - 06.2021
- Collaborated with cross-functional teams for seamless account coordination and delivery of services.
- Enhanced client retention, consistently providing exceptional service and support.
- Conducted regular reviews of customer accounts
Education
Bachelor of Arts - Liberal Arts And General Studies
University of Arkansas At Pine Bluff
Pine Bluff, AR06-2026
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Teamwork and collaboration
Timeline
Customer Service Representative
Sales
04.2022 - 07.2022
Customer Accounts Coordinator
PML2 LLC
05.2020 - 06.2021
Bachelor of Arts - Liberal Arts And General Studies
University of Arkansas At Pine Bluff
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