Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kareem Coston

Binghamton,NY

Summary

Adept at navigating high-stress situations, I significantly enhanced customer loyalty and satisfaction at Spectrum by employing empathy and critical thinking to resolve disputes. My tenure at NCI honed my active listening, bolstering client retention. As a cook at Friendly's Restaurant, I excelled in multitasking, ensuring quality and safety in food preparation. Skills include problem-solving and customer service. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

20
20
years of professional experience
22
22
years of post-secondary education

Work History

Customer Service Representative

Spectrum
11.2017 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

NCI
01.2010 - 10.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Cook

Friendly's Restaurant
01.2005 - 12.2009
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

Some College (No Degree) - Computer Science

SUNY Broome Community College
Binghamton, NY
09.2000 - 05.2022

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Hard Working

Athletic

Timeline

Customer Service Representative

Spectrum
11.2017 - Current

Customer Service Representative

NCI
01.2010 - 10.2017

Cook

Friendly's Restaurant
01.2005 - 12.2009

Some College (No Degree) - Computer Science

SUNY Broome Community College
09.2000 - 05.2022
Kareem Coston