Kareem Davis
Foley,AL
Summary
Dedicated professional with expertise in staff management and exceptional service delivery. Known for effectively managing team dynamics and enhancing guest experiences through strategic operational improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Sunliner Diner
Gulf Shores, AL
10.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely meal preparation and quality control.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Server
The Hangout Gulf Shores
Gulf Shores, AL
02.2024 - 09.2025
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Collaborated with kitchen staff to maintain smooth operational flow during peak hours.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Resolved customer complaints promptly, maintaining positive dining experiences and fostering repeat business.
- Implemented upselling techniques that increased average check size through beverage and dessert recommendations.
- Maintained cleanliness and organization of dining areas to create inviting atmosphere for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Event Staff Member
Hangout Music & Arts Festival
Gulf Shores, AL
05.2024 - 05.2025
- Coordinated event logistics, ensuring seamless execution of festival operations.
- Trained and mentored new staff on operational procedures and customer service standards.
- Managed vendor relations, facilitating timely setup and breakdown of services.
- Implemented safety protocols to enhance attendee experience and minimize incidents.
Restaurant Server
The Grand Hotel Golf Resort & Spa, Autograph Collection
Point Clear, AL
09.2024 - 02.2025
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Server
Fifth Group Restaurants
Atlanta, GA
09.2021 - 09.2023
- Collaborated with kitchen staff to streamline order communication and enhance efficiency.
- Trained new servers on menu knowledge and service protocols, fostering team cohesion.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multi-table service while ensuring prompt food and beverage delivery.
- Maintained cleanliness and organization of dining area to meet health standards.
- Resolved customer inquiries and complaints, maintaining a positive dining experience.
- Implemented upselling techniques that contributed to increased sales revenue during shifts.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Education
High School Diploma -
Daphne High
Daphne, AL05-2009
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Certification
- Licensed Life Insurance Agent - 2020
Timeline
Restaurant Manager
Sunliner Diner
10.2025 - Current
Restaurant Server
The Grand Hotel Golf Resort & Spa, Autograph Collection
09.2024 - 02.2025
Event Staff Member
Hangout Music & Arts Festival
05.2024 - 05.2025
Server
The Hangout Gulf Shores
02.2024 - 09.2025
Server
Fifth Group Restaurants
09.2021 - 09.2023
High School Diploma -
Daphne High