Kareem Lawson
Washington
Summary
Dynamic hospitality professional with a strong work ethic and exceptional teamwork skills, honed at Hilton. Proven ability to enhance guest experiences through efficient service and in-depth local knowledge. Quick learner adept at managing reservations and training staff, ensuring operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Food Runner
Nighthawk Pizza Brewery
Arlington, VA
09.2024 - Current
- Delivered food and beverages promptly to enhance guest experience.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new staff on operational procedures and menu knowledge.
Concierge
Hilton
Washington, DC
10.2022 - 04.2023
- Delivered exceptional guest services, ensuring satisfaction and resolving inquiries efficiently.
- Coordinated transportation arrangements, enhancing guest experiences and accessibility.
- Provided local recommendations, showcasing in-depth knowledge of attractions and dining options.
- Managed reservations and bookings using hotel management software to streamline operations.
Barista
Starbucks
Arlington, VA
06.2020 - 10.2021
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Provided exceptional customer service, resolving issues promptly to enhance guest experience.
Education
High School Diploma - Hotel Lodging / Hospitality Industry
Woodland Job Corps
Laurel, MD03.2019
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
Timeline
Food Runner
Nighthawk Pizza Brewery
09.2024 - Current
Concierge
Hilton
10.2022 - 04.2023
Barista
Starbucks
06.2020 - 10.2021
High School Diploma - Hotel Lodging / Hospitality Industry
Woodland Job Corps