Olivia Castillo
Plantation
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Piola Restaurant. Proven ability to enhance customer satisfaction through effective teamwork and quick learning. Adept at maintaining cleanliness and organization, ensuring a safe and welcoming environment for all patrons.
Overview
4
4
years of professional experience
Work History
Food Runner
Piola Restaurant
03.2024 - 03.2025
- Answered customer questions about product availability.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Beauty Assistant
Julieth Rave Aesthetics
02.2022 - 01.2023
- Learned company policies and procedures to provide accurate information to customers.
- Collaborated with colleagues to streamline operations and reduce wait times for customers.
- Contributed to training new staff on customer service protocols and best practices.
- Adapted quickly to changing priorities, ensuring consistent support during peak business hours.
- Maintained clean and organized work environment to maintain customer safety.
Customer Service Assistant
Bunch of Flowers To Go
02.2021 - 01.2022
- Assisted customers with inquiries and product information, enhancing overall satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure efficient customer service.
- Supported team members in resolving customer complaints, fostering a collaborative work environment.
- Maintained organized product displays to promote sales and improve the shopping experience.
Education
Western High School
Davie, FL06.2025
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Bussing tables
- Customer service
- Cleaning and sanitizing
- Restaurant etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Runner
Piola Restaurant
03.2024 - 03.2025
Beauty Assistant
Julieth Rave Aesthetics
02.2022 - 01.2023
Customer Service Assistant
Bunch of Flowers To Go
02.2021 - 01.2022
Western High School
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