KAREEM LEITH
Ocoee,FL
Summary
Dynamic IT Operations Professional with Siemens Energy, skilled in cybersecurity and network configuration. Proven leader adept at fostering collaboration and enhancing team efficiency. Recognized for building strong user relationships and delivering effective solutions, ensuring seamless support for global operations. Committed to driving results through analytical problem-solving and teaching others.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Operations Professional
Siemens Energy
07.2024 - Current
- Working with a team of IT professionals to help assist internal and external users (North America and International) of Siemens Energy with operating company devices and software while following cyber security guidelines. Assistance includes, repairing/building devices (desktop, phones, tablets, etc), installation of software/encryption, creating tickets for specific support teams that pertains to the users needs, and building relationships with users/vendors so that the team is the first point of contact for help.
- Familiarity with Windows Server and Client solutions (configuration, deployment, and administration) is necessary to complete tasks with asset/user management (ie Azure, Intune (Jumphost PC), etc)
- Working with configuring local networks and network security products, VPNs (Zscaler), Firewall rules, and Virtual Environments (HyperV and Jumphost PC) with the system administration team in Orlando A Quad 1.
- Assists users through IT team created Virtual Helpdesk, 24/7 Field Service phone, and physical helpdesk. 24/7 Field Service phone allows for immediate and continuous IT and cyber security support for any Field Service engineers anywhere in the world.
- Builds strong relationships within the team and being a support for all team members for efficient workflow and better collaboration among team members. This includes, working on documentation with team input, modifying and adjusting current support to meet the needs of the user, delegating and teaching specific tasks to each team member so that projects are finished in an orderly time, and being readily available to assist any team member in need of help.
Tech Supervisor
Staples Inc.
06.2023 - 07.2024
- Ensuring maximum customer satisfaction with products and service experience. Answering customer questions and recommending the best products for specific customer needs such as printers, laptops, storage devices, and other goods.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. My role as supervisor includes managing a team of associates to educate them on best tools used to help with customer needs as well as organizing closing and opening for store operation hours.
Education
Bachelor of Science - Computational Physics
University of Central Florida
Orlando, FL12-2026
Associate of Science - Computational Physics
University of Central Florida
Orlando, FL05.2021
Skills
Cybersecurity
Teaching Others
Collaboration
Solution Orientated/Get-Things-Done Approach
Leadership
Analytical & Adept
Interpersonal Skills
Siemens Simatic Controller (S7) Knowledge
IFAT/FAT Testing
Network, VPN, and Firewall Configuration
Certification
- Cybersecurity Professional Certificate, Coursera Google
- Microsoft Learn: "Plan and implement security for virtual networks"
- Microsoft Learn: "Windows Server deployment, configuration, and administration"
- Microsoft Learn: "Implement Microsoft Purview Insider Risk Management"
- CompTIA Security+ SY0-701
Timeline
IT Operations Professional
Siemens Energy
07.2024 - Current
Tech Supervisor
Staples Inc.
06.2023 - 07.2024
Bachelor of Science - Computational Physics
University of Central Florida
Associate of Science - Computational Physics
University of Central Florida
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